packard bell LJ71 mousepad not working

rabialiones

having to use external mouse as pad suddenly stopped working on laptop, have looked at troubleshooter etc but not found solution
any ideas as to what problem might be and how to resolve
thanks

Neil_Jones

Normally press Fn and a key. Look across the top of the keyboard on the number keys, there should be some coloured symbols, typically blue or orange. The FN key is the same colour as these symbols.

On most laptops the touchpad can be enabled/disabled by holding down FN and pressing one of these keys. The symbols vary from laptop to laptop but are typically either a slash in a square or a hand over a rectangle with a crossed out circle next to it.

rabialiones

thanks ,I have tried this after googling etc, but not worked
have looked into device manager and it is showing as 'enabled'

any other suggestions please?

rabialiones

have tried system restore but that not worked either

rmg1

We use HP laptops (at work) and they have a small LED in the top-left corner.
If you double-tap it, the LED lights up and the touch-pad is disabled.
Double-tap it again, the LED goes out and the touch-pad works again.

Do you have something similar?

::edit::

Just noticed this from a quick Google.
F6 (with or without the Fn key) can enable/disable the touch-pad.

were

Easy way: bootable Linux Mint usb. If the pad works straight off the bat, then in is probably windows. of not then hardware. Sounds like hardware as you have tried so much

System

Have you changed the charger? I had a customer with a laptop that the trackpad stopped working on and it turned out to be their cheap £5 Ebay special replacement charger they bought which was generating so much hash it stopped the trackpad from working.

rabialiones

doesn't have led like the hp one.

tried Fn and F6 together and individually - not worked

thanks for your input

rabialiones

were wrote: »

Easy way: bootable Linux Mint usb. If the pad works straight off the bat, then in is probably windows. of not then hardware. Sounds like hardware as you have tried so much

I don't have Linux mint usb
please explain your post a little more clearly as I am not a teccy person
thanks


I have not changed the charger either, although I do have to keep it on charge all the time as the battery does not hold charge for long

grumpycrab

Could be a driver
http://www.packardbell.com/pb/en/GB/content/download
Auto-detect or put model number in "EN LJ71"
There are 3 possible touchpad drivers. Try all in turn.

rabialiones

thanks grumpycrab, tried your method and luckily it worked 3rd time as i had to install and remove first 2 and third one worked