Santander illiteracy

robatwork

Order not allowed due to notices in the account attention!!!.
D7_0179

I know why it happened - and it was to do with transferring into an account that couldn't accept the amount I wanted.


But was this message translated with google translate from Spanish? I find it hard to believe anyone literate would think that message makes sense.



It's not an order.
There aren't notices.
There is no account attention.


Santander - I am not one of your critics generally - check my previous posts supporting you and especially the website over the likes of MSE favourite First Direct - just change your error messages to something readable, even if it's just "Error, call customer service".

JuicyJesus

robatwork wrote: »

But was this message translated with google translate from Spanish?

Actually yes, probably. Their banking system Partenon is ported over directly from their Spanish systems and indeed still gave out Spanish error messages to their staff for quite a while after the switch, reputedly.

Translation is a difficult thing, especially when you're a software engineer who's not actually a translator and has just been told to get an error message into English right bloody now.

Fingerbobs

JuicyJesus wrote: »

Translation is a difficult thing, especially when you're a software engineer who's not actually a translator and has just been told to get an error message into English right bloody now.

Although in reality, the software developer was probably neither a native English nor Spanish speaker.

robatwork

JuicyJesus wrote: »

Translation is a difficult thing, especially when you're a software engineer who's not actually a translator

I'm buying that.

JuicyJesus wrote: »

and has just been told to get an error message into English right bloody now.

Not buying that.

I am tangentially responsible for some software engineers. Some from the UK, some from abroad. If they came up with claptrap like this error message it wouldn't get through, and they wouldn't last.

colsten

robatwork wrote: »

I am tangentially responsible for some software engineers. Some from the UK, some from abroad. If they came up with claptrap like this error message it wouldn't get through, and they wouldn't last.

So you know something about software engineering. Tangentially at least. Would you therefore agree that you stood a greater chance to get a more meaningful message if you asked Santander, rather than having a bit of a rant on a random internet forum? Just sayin'.

robatwork

colsten wrote: »

So you know something about software engineering. Tangentially at least. Would you therefore agree that you stood a greater chance to get a more meaningful message if you asked Santander, rather than having a bit of a rant on a random internet forum? Just sayin'.

Probably not. I am 99% sure if I posted it to Santander I would get a stock reply and it would end up filed under "lunatic ranting".

There's a slim chance but > 1% a Santander rep monitors this forum, and actually has some sway within the hierarchy.

Otherwise it was indeed just a rant.

Adi!s...