Mobile phone provider problem

Beenie

We previously had phones on the EE network.

Five days ago, we switched provider to PlusNet, and were told that we could keep our existing tel number(s) because they are owned by and are part of the same network as EE. For a short period, we would have a new phone number allocated, but then the old one would be re-instated. Because of this, we haven't notified anyone of new numbers as we were told it wasn't necessary.

However, whenever anyone tries to ring us, they get the 'number unavailable' recorded message.

We can make calls but have complained to PlusNet as (a) we don't get calls from anyone who tries our existing number(b) our bank texts us with any account queries, but has the old - but now unrecognised - mobile number and (c) we have a burglar alarm which is linked to the mobile so that the response centre can check with us if there are problems.

Each time we call, PlusNet says that we have to wait. They can't say how long as this is such an unusual problem (according to their call centre employees). This has been going on for five days.

How long is acceptable to be without proper coverage?

TadleyBaggie

Did you get a PACs from EE and give them to Plusnet?

Until the switch occurs, you should still be able to use your old EE SIMs and receive calls on your old number.

Beenie

Brilliant idea!

(And Yes, the PACs were provided).

Beenie

My husband put the old SIM card in and it didn't work.

It's the same problem - we can make calls but anyone trying to call us gets the 'you have dialled an incorrect number' spiel.