Garden Furniture - Made to Order

unholyangel

martinsurrey wrote: »

and FYI the law says

the supply of goods that are made to the consumer’s specifications or are clearly personalised;

so don't claim its black and white, it has to be clear personalisation, which isn't defined in the Act.

Not sure how they'd rule on the plaque but the guidance at least supports your viewpoint that not all personalised items would be exempt.

It gives an example of a football shirt - both with a players name on it and with the consumers own name on it. It says that the consumers own name would likely be clearly personalised but that they should be able to cancel one with a players name.

I'd also point out that CCRs are circumstances where you have a statutory right to cancel without liability rather than the only circumstances you can cancel (with or without liability).