HP Pavillion sound problems

betterbargains4u

I am getting real problems with all sound from my laptop.
It is becoming impossible to watch any video footage because of the sound problems (buzzing, crackling, intermittent mechanical noises, stuttering words etc etc)
I have checked and drivers are all up to date. Also followed lot of suggestions to fix it, from just typing problem into Google.
I am at my wits end.
Please help.

Browntoa

does it do the same with external speakers or headphones or just the built in speaker

betterbargains4u

It is the same using headphones.
Haven't tried with external speakers...as I don't have any.

Browntoa

headphones use the same socket , assuming there are 3.5mm socket headphones


I would assume the chip is faulty , have you tried a removal of the sound card from hardware and then reboot to let it redetect ?

grumpycrab

betterbargains4u wrote: »

It is the same using headphones.

Hardware fault probably. Can you post a screenshot of Task manager -> Performance tab screen? Just to check that cpu/memory/disk isn't at 100% etc

fenlander_uk

The sound card on my old Toshiba laptop failed some time ago. It's functioned very well ever since using a USB audio adaptor (I use a Lindy) and an external powered speaker (I use a Music Angel). Not the best solution for portability, but a possible workaround if you don't need your lappy to be totally portable, and the sound is actually a lot better than it ever was on the internal speakers.

DoaM

I have external speakers too, but I actually have these connected to a 24" TV (which I use as a second screen) ... PC audio goes via the TV through the HDMI connection.

betterbargains4u

CPU

Intel(R) Core(TM) i3-5157U CPU @ 2.50GHz

Maximum speed: 2.49 GHz
Sockets: 1
Cores: 2
Logical processors: 4
Virtualisation: Disabled
Hyper-V support: Yes
L1 cache: 128 KB
L2 cache: 512 KB
L3 cache: 3.0 MB

Utilisation 23%
Speed 1.10 GHz
Up time 12:14:12:19
Processes 121
Threads 1935
Handles 75856

betterbargains4u

Browntoa wrote: »

headphones use the same socket , assuming there are 3.5mm socket headphones


I would assume the chip is faulty , have you tried a removal of the sound card from hardware and then reboot to let it redetect ?

Sorry Browntoa....I am a dumb blonde. Wouldn't even know what it looks like :rotfl:

grumpycrab

Looks ok, also check disk C: (at or near 0%) and memory % use?

fenlander_uk

Chances are the sound 'card' is integrated into the motherboard and, even if not, it would probably mean a major strip-down to get to it. Not a job to take on lightly.