**HELP** SKY Line takeover v New Line issues

fish1991

Afternoon,

I switched from EE to Sky in January, no issues at all went smoothly or so I thought. I was under the impression the sky switch squad would sort out the move as stated on there website.

Imagine my shock when I received a demand from EE for a £50 bill at the end of February. I called them and they stated that sky had never informed them of the change and so my account was still open.

I called sky and after 15 mins on hold they told me that I had a new line installed and not a line take over and so the switch squad wouldn't have changed it over.

Pretty sure this isn't stated on the website and i don't remember anywhere being asked the option of having a line takeover instead of a new one installed.

Any help as what to do next? or where I stand?

thanks

iniltous

As fas as where you stand, you could ask Sky to give some sort of credit for the amount you have had to pay to EE for the period in question, they may give you something, or may not.
EE are perfectly entitled to bill you for the period , as they were never advised you changed provider, and its either Sky's issue that they didn't 'migrate' your service but ordered a new line or could be you (if ordered on line ) that made a mistake.
It's a bit late now, and presumably the number you had with EE was unimportant, but if you had asked for the number to be ported from EE to Sky, then EE would have known their service was no longer required, and produced a final bill then

LazyTyper

Did an Openreach engineer show up and install a new master socket for this new line?

teddysmum

Did your phone number change ?


I don't think a new line would have a home visit from an engineer, as the work would be done at the exchange .


What Sky provided (ie migration or a new line) may well depend on what was requested, if the application was over the phone.