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HSBC Resolver PPI Claim
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WALSHIE_2
Posts: 1 Newbie
Is it normal procedure to send complaint through Resolver then receive In post exactly same form from HSBC? Asking for all the information again,Is it advisable to fill this form in or will it just be done through Resolver. Or is this possible HSBC way of not replying through Resolver.. CONFUSED.
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Is it normal procedure to send complaint through Resolver then receive In post exactly same form from HSBC?
No. Although there have been other posters that have said that the receiving firm hasnt always received the full information in a format that they can read or the information is incomplete. If you filled it in thoroughly before then reply to them that you have already supplied the information.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
They did the same to me, it's delaying tactics. The resolver form is basically a FOS template, and HSBC know what they're doing. Keep on their backs via Telephone and emails0
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Listener243 wrote: »it's delaying tactics
Since there is no High Court case pending on PPI, why would any bank now employ "delaying tactics"?
They just want complaints on their own documentation.
Another reason to complain directly rather than through "Resolver".0 -
Listener243 wrote: »They did the same to me, it's delaying tactics. The resolver form is basically a FOS template, and HSBC know what they're doing. Keep on their backs via Telephone and emails
What reason would they have for delaying responding? If they agree it was miss sold they pay more interest. If they reject it gets off their workload quicker.Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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Bit late to the party, but this happened to me too. I just filled it in and sent it back since it came with a pre-paid envelope.0
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Just forget "Resolver" and complain direct to the lender. Why involve a third party?purplegrape wrote: »Bit late to the party, but this happened to me too. I just filled it in and sent it back since it came with a pre-paid envelope.0
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