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PCP Voluntary Termination Signature Required or Not?
We have phoned Barclays Partner Finance to say that we're voluntarily terminating the PCP agreement on our car. We've received some paperwork but am aware we don't need to sign anything.
We've also sent them an email to notify again in writing. Today we phoned them to check they had received the email. The guy on the phone couldn't confirm because it's a different department which is fine. He then went on to say that they couldn't progress with the VT until we'd signed and returned the forms.
Knowing that I don't need to sign anything, how do we get the ball rolling? Do I send the forms back blank and remind them in a letter about the Consumer Credit Act?
Any help is much appreciated.
We've also sent them an email to notify again in writing. Today we phoned them to check they had received the email. The guy on the phone couldn't confirm because it's a different department which is fine. He then went on to say that they couldn't progress with the VT until we'd signed and returned the forms.
Knowing that I don't need to sign anything, how do we get the ball rolling? Do I send the forms back blank and remind them in a letter about the Consumer Credit Act?
Any help is much appreciated.
Building my kids' savings from day one. Education and consistency are key to financial control.
Budgeting and using referral codes have been a game changer, I no longer pay for my dog's food.
Budgeting and using referral codes have been a game changer, I no longer pay for my dog's food.
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Comments
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What's wrong with your other thread?0
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I assumed that as it's a slightly different subject/request that it would need a new thread. Happy to switch it over though if you think it's best.
And do you have any advice on the subject in question?Building my kids' savings from day one. Education and consistency are key to financial control.
Budgeting and using referral codes have been a game changer, I no longer pay for my dog's food.0 -
I explained everything in the other thread. You send them the VT letter in the post and await the collection of the car, they don't have a choice in the matter because you have carried out your statutory right. They cannot refuse to collect the car because by law you have correctly carried out the termination of the agreement. If you have any issues then contact the FOS.We have phoned Barclays Partner Finance to say that we're voluntarily terminating the PCP agreement on our car. We've received some paperwork but am aware we don't need to sign anything.
We've also sent them an email to notify again in writing. Today we phoned them to check they had received the email. The guy on the phone couldn't confirm because it's a different department which is fine. He then went on to say that they couldn't progress with the VT until we'd signed and returned the forms.
Knowing that I don't need to sign anything, how do we get the ball rolling? Do I send the forms back blank and remind them in a letter about the Consumer Credit Act?
Any help is much appreciated.0 -
Thanks, will post it tomorrow.I explained everything in the other thread. You send them the VT letter in the post and await the collection of the car, they don't have a choice in the matter because you have carried out your statutory right. They cannot refuse to collect the car because by law you have correctly carried out the termination of the agreement. If you have any issues then contact the FOS.Building my kids' savings from day one. Education and consistency are key to financial control.
Budgeting and using referral codes have been a game changer, I no longer pay for my dog's food.0
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