Very, duped me out of £97!!

fathamster

Hi
I bought an Ipad from Very at the end of Dec as it was the cheapest place. I've been paying off £50 a month for 2 months. I checked my balance mid Feb and to my suprise it was in credit for £97!
I spoke to a customer advisor who told me that because of late deliveries before Christmas, Very were refunding the delivery charge AND the amount of the Ipad £240. I saw the credit for this amount on my statement.
A couple of days later I decided to use the £97 from the account on various items.
Now I've gone back onto the account and the credit has been taken off and I owe them £247!!
Once I got through to an advisor after an hour (2 put the phone down on me). The lady was helpful and confirmed it was put there in error!
She said they can set up a payment plan but I feel like I have been duped into spending the extra £97 that I wouldnt have done if they hadn't put the credit on in error.

Can anyone help me with where I stand with this and what is the best way forward. I wish i'd taken a screen shot showing the credit on there but have no evidence. She asked me to phone back tomorrow once she's looked into it. I have the dates of the advisors I spoke to last time and the dates I phoned.

Thanks for any help

Bogalot

Return the items you spent the £97 on?

No one forced you to spend the money.

[Deleted User]

fathamster wrote: »

A couple of days later I decided to use the £97 from the account on various items.

Presumably you still have these items? How, then, have you been "duped" out of £97?

Going forward, you might be wise to cancel such credit arrangements, as you obviously find the temptation to spend too great to resist.

POPPYOSCAR

I find it very hard to believe that they would be refunding the full cost of an ipad!

Why would they do that?

Refund delivery charges but not the ipad itself.

SnowTiger

POPPYOSCAR wrote: »

I find it very hard to believe that they would be refunding the full cost of an ipad!

Why would they do that?

Refund delivery charges but not the ipad itself.

I'd guess they added the charges to the account when the iPad was ordered, then credited them back because delivery of the item was delayed.

Presumably they charged the iPad to the account again when new stock became available for dispatch.

fathamster

Many thanks for the fantastic advice on here. I'm pleased to say that after listening in to my original phonecall Very have decided to credit the account with the £97 this afternoon.


So pleased I stood my ground.