Item not received, tracking shows delivered to neighbour

Crabcrabcrab

I've downloaded the full listing page and have screenshots of every interaction I've had with the seller and with the courier because I had a suspicion I would be needing the evidence. I've only communicated with the courier through live chat because I wanted to be sure I had everything in writing.

theonlywayisup

Whilst I would not normally advocate this, if your Ebay case fails, you could try and open a paypal case. Although it will be closed in the seller's favour, they are more amenable to "evidence" on appeal and will likely ask the seller to provide a manifest/certificate of posting which shows the delivery address. This isn't a guarantee though, so don't do it until you feel you've reached stalemate with the seller AND that you've exhausted the ebay appeals system.

*You have 180 days to open a case with Paypal.