Double Glazed Windows Issues

martinbuckley

Hi,

Anyone got any good suggestions on where I go from here. Scenario:

Had new windows fitted last May by a local company - paid by Credit Card. Two weeks after they were fitted, I noticed a stain on the inside of one of the windows, and also a window lock was broken (couldn't unlock it). Fitters came out and released the lock, but said the handle was faulty and would order another. They also said they would sort out another piece of glass. Nothing heard since then, apart from a brief visit in September when another fitter arrived to re-hang a door that wouldn't lock, but wasn't aware of the other issues and said that someone else would be back. Nobody ever returned, despite my numerous e-mails & phone calls.

I then sent a recorded delivery letter telling the company about the issue and my dis-satisfaction, giving them a month to sort it within a month or I would escalate the matter. The letter was returned to sender. The company appear to be still trading.

All I was after was a replacement handle and a window pane without a smudge on the inside, however if I employ another company to do this, I would not only be out of pocket, but may invalidate my 10 year warranty.

I'm now considering legal action against the company, but not sure whether it would be for the whole cost (as it appears the warranty is not worth the paper its written on) or whether it would be for the cost of having the remedial work done, plus whatever it may cost to purchase a 10yr warranty, or whether I just go through my credit card company.

Any good advice would be appreciated.

Thanks!

hollydays

If they are a local company, have you tried visiting the premesis ?Are they a limited company?
Why do you say they appear to be still trading? If so , presumably you could ring them to find out why your letter was returned?