Amazon fire stick not working out of the box?

JustAnotherSaver

I ordered one late last week & today i went to get it all set up.

Plugged it in & went through to connect to the WiFi. I didn't count them off but if 4 bars is the maximum signal then it was showing 3 bars.

Time & time again though it said either couldn't connect to amazon.co.uk or error/failed to connect to our home network basically.

I wondered if i'd maybe changed the password so i disconnected some devices & reconnected - nope i was entering the details correctly.

2 iPhones, an iPad & a laptop as well as a Wii U & PS4 all can connect wirelessly no problem, yet this Amazon stick wont.

So i got the small TV from upstairs & sat it next to the router & tried again ....... same problem.


I would imagine the chances of it being faulty are fairly slim, i just can't figure out why it wont even connect.

Browntoa

BT home hub ?

If so it's smart filtering , it's asking a question that you cannot see

Log onto the hub and turn it off

JustAnotherSaver

Sorry i forgot to add that ...

It's a Sky router. Not their Q one.

DCFC79

Is this 1 of the new sticks or old ones ?

anmarj

Hi, I have exactly the same problem, does keep telling me that the wireless is connected but it cannot connect to amazon. I have a Sky hub.

Mine is the old one

vale46_2

have you tried going into the stick settings select "forget network" scan again and then re input your password

JustAnotherSaver

vale46 wrote: »

have you tried going into the stick settings select "forget network" scan again and then re input your password

I couldn't forget a network that it never remembered in the first place

Anyway this is a weird one. I went back downstairs after posting here & plugged it in again.

This time it asked me if i wanted to continue with my Amazon account. I never got asked for WiFi details but they were stored anyway.

Strange.

And i bought a 'refurbished' one off Amazon last week so i don't know if that's new or old but it doesn't have voice commands.

anmarj

Haha mine is now working too... wonder if it was a connection to amazon then. I could see mine in the router settings

anmarj

https://techcrunch.com/2017/02/28/amazon-aws-s3-outage-is-breaking-things-for-a-lot-of-websites-and-apps/

Wonder if this was the problem?