Payment lost between Post Office and Barclays

vigman

Hi

This is an odd one. I paid in a crossed postal order made out in my name for £130 at my local PO in a Barclays envelope with a paying in slip.

So far it has not shown up in my account (unlike other cheque deposits I made that day in another envelope).

If this was lost between the Post Office and Barclays, who would be liable?

Rather than a personal cheque that could be re-issued, could PO systems tell that this postal order had not been cashed.

Typical is that this is when I have sold something on behalf of a charity!

TIA

Vigman

Robin9

Not paid in at the PO for Barclays but my bank says allow 4/5 days.

When did you pay it in ?

vigman

Robin9 wrote: »

Not paid in at the PO for Barclays but my bank says allow 4/5 days.

When did you pay it in ?

It was 4 working days ago, but one lot of cheques paid that same day at the same PO went through in 2 days.

Even if it all goes through I am interested in what would happen if the payment was lost between the post office and Barclays

TIA

Vigman

alanq

vigman wrote: »

Rather than a personal cheque that could be re-issued, could PO systems tell that this postal order had not been cashed.

It would be up to the person who bought the PO to report that it had be lost / stolen - assuming that they kept the receipt.
http://www.postoffice.co.uk/postal-orders-faqs

vigman

alanq wrote: »

It would be up to the person who bought the PO to report that it had be lost / stolen - assuming that they kept the receipt.
http://www.postoffice.co.uk/postal-orders-faqs

Wouldn't that only apply if the postal order was lost between the buyer who sent it and the receiver?

Vigman

SuperAllyB

I never got the length of establishing liability but I had a £25 premium bond cheque go missing between the PO and Santander once. It was credited about 6 weeks later so goodness knows where it had been.

vigman

This is all theoretical now as the payment has gone through (but would be interesting to know who would be liable for the loss)

interestingly the payments that were bank cheques went through as Post Office Remittance. The postal order paid in via the post office to Barclays shows as 'postal remittance'. Maybe there is an extra layer of clearing for crossed postal orders?

Vigman

Craigw

Sorry to bring this post back up but a similar situation has happened to me.
I took an envelope on the 24/11/2017 supplied by Barclays bank to the post office with cheques, paying in slip plus bank account, sort code, phone number on the front and got a receipt.
On the 4/12/2017 nothing in my account so phoned the bank who wanted the cheque numbers to start a claim which very few of us would ever write down, they suggested i speak the post office which seems impossible over the phone for this type of problem so went to the branch.
They took my details but basically said they would put them in a large bag for collection which would then go to the sorting office and seemed disinterested what happened after that.
Where to go from here short of getting all the cheques cancelled and getting new ones if possible with no charges if my customers are willing to do so.
Thanks in advance for any help as there doesn't seem to bemuch information about this and who is responsible?