Credit mode on electric meter

mh4656

Can anyone tell what is this about. I'm currently on prepay meters for electric and gas but tonight I have been changed from Pre-Payment Mode to Credit Mode (not emergency credit or friendly credit) for electric only and I have an Est. Bill of 47p and it keeps on increasing. What does Credit Mode mean?

SpotlandRules

I take it you are with OVO?

System

Credit meters usually means you pay your quarterly bills three months in arrears, hence you get three months energy "on credit ". Some suppliers though will take the three months in advance.Not sure if Ovo are one of these, or if you are with Ovo. Smart meters usually show the standing charges as a weekly debit and these will show regardless of energy consumption

SpotlandRules

If you are with OVO, my PAYG meters were set up like this. It is something to do with OVO's set up. Unlike Utilita, where your balance is held remotely and locally, and if your balance reaches zero, the meter disconnects, with OVO, your balances are always held remotely (hence having to go online or use the app to see your balance). Because of this set up, your meters are set up in credit mode, even if you are on PAYG.

The estimated bill bit (again if you are with OVO) can be ignored. Going online or using the app, you can see your daily reductions being made.

mh4656

I'm with Utilita, they use the same meters as OVO Energy uses. I do have the app like and I'm registered on it but I can't login to find out what my balance is. Would I have to speak to them of what's going on as this never happened with OVO Energy?

SpotlandRules

Never used Utilita, but I know people who do, and they do not have the estimated bill bit on their IHD. I would phone them to see what is going on.