No 'thanks' to The Sign Maker

hollydays

SevenOfNine wrote: »

Thanks for that Holly, I have been curious as to why they seem to have 2 different websites - both still active though.

Update: I put an unfavourable review on their Facebook, on MSE, on 2 'closed/private' bereavement parents groups F/B's & my own F/B. No photo facility on the former 2, but I was able to put one on the rest.

By lunchtime the company had removed ALL reviews they'd ever had on their F/B & also the facility to even leave one. The Mothers on the bereavement sites went on the warpath, as did my friends, 'sharing' all over the place.

By the afternoon the company had emailed to say "though the director & the woodworker had decided not to 'redo' the plaque as promised, because 'refurbishment' looked the same as a new one would, they had reconsidered".

They "had not intended to cause distress & apologise for that, and an order for a new plaque would be placed".

This is not about money or compensation. I only want EXACTLY what I ordered & paid for, an Iroko wood plaque, Danish oiled. NOT an Iroko wood plaque, satin varnished...........because there's no doubt in my mind some twit varnished it, not being a woodwork expert I didn't recognised it as such, until it started peeling off!

Thank you all for your input, TBH I'm not exactly holding my breath that this company will actually deliver on their promise, but if not I won't pursue them further, it's not worth it. I'll post reviews all over the place instead.

Looks like they have numerous websites and businesses from their farm premeses perhaps they are juggling too many things at once.
They have a holiday cottage business called "country ways cottages,"which they sell as a wedding venue, again it seems their responses to criticism the same there. It seems they cannot take criticism at all, which doesn't bode well, particularly as you have found they remove negative reviews.

I saw one review about the holiday cottages in Umberleigh, Devon, which comments on the " farm smell" and that the cottage needed some " tlc" and the owners wade in on a rant responding that they didn't even pay for the cottage as they were a wedding guest, a very long diatribe, coached in passive aggressive terms, which seemed to be designed to embarrass the reviewer but actually makes the owner look very unpleasant.

teddysmum

If they don't put things right, send a photo to the Watchdog show, as their showing it will lose the company a few more customers and save someone being upset.

SevenOfNine

Quick update: Received the replacement plaque today (didn't really expect to get it at all TBH). Sadly, scruffy piece of wood used, looks & probably is like a piece of wood that would ordinarily be a 'reject' or 'second'.

It does seem like they have begrudgingly put right their own shoddy service, but wanted to send a somewhat '2 fingered' message to me at the same time as doing so!

Oh well, whatever. The worst thing in our lives happened on 31.01.16 when we lost our son. Though I wouldn't wish it on anyone, perhaps one day someone in this "family firm" will experience the same & realise there's no need to try to layer on more sadness, aim for sensitivity instead.

I'm glad fosterdog in post #3 was able to see the photo of the original plaque, a neutral person who could see with their own eyes I was not just whinging for the sake of it. Thank you all for your comments & support.

heartbreak_star

Much love, 7/9. Horrible that you have been treated this way.

HBS x

theonlywayisup

I don't pretend to understand what you are going through, who possibly could. I have a son, only one and I cannot imagine.....

I am appalled and disappointed that a company has made an horrendous situation even worse for you.

Wishing you the best for the future and the strength to do what you need.

hollydays

I don't know where you found the strength to communicate with this company, but I applaud you.

It's not to late for them to accept they have made a series of errors, errors of judgement in particular, and one can only guess at why they have behaved this way ...perhaps they've been under stress themselves...

I think everyone would like to see them apologise to you and refund you in total.

Then , and only then , can they extricate themselves from this .

So come on " the signmaker" , do the right thing.