Moved into new house and took over high tariff

CashStrapped

So just to clarify...

1)You moved in
2)You were given readings provided by the previous tenant.
3) You mistakenly switch to a another provider without contacting the existing one.
4) The actual provider has now sent a bill on a standard tariff.

Am I correct?

Npowers bill, based on those meter readings (the one you gave above) and the tariff you mentioned are:

Electric: £37 for electric + daily s/c
Gas: £10.65 + daily s/c (whoopse forgot to x gas factor) = £118

The standing charge (combined) might be another £14 on top.

Which added together in.c VAT = around £175

What has happened to the money paid to the provider you switched to (the energy deal?). Have you been credit back with that money?

x_toonangel_x

1)Yes, we moved in on 9th Jan.
2)Yes, we were given readings provided by the previous tenant.
3) We rang T.E.D. straight away to take home energy with them but then totally forgot to contact N power (existing provider at new house) to check the tariff we would be on until the switch happened.
4) N power has now sent a bill on the standard tariff.

The meter readings they have are
(from previous tenant) elec 38817 gas 17108
Elec current 39053 (Our reading taken end of jan)
Gas current 17384 (their estimate - will get hubby to get me an actual reading)

What has happened to the money paid to the provider you switched to (the energy deal?). Have you been credit back with that money?

- We haven't paid anything to the energy deal yet, they set up a standing order of £75 a month which is due to go out on 1st march, the switch only took place on 6/2 x

x_toonangel_x

http://imgur.com/a/grdZ5 this is the bill if it helps x

CashStrapped

Do you also have the break down/calculation page. With past and present meter readings.

molerat

CashStrapped wrote: »

Electric: £37 for electric + daily s/c
Gas: £10.65 + daily s/c

The standing charge (combined) might be another £14 on top.

Where does the £175 come from, on which bill and how is it calculated? What meter readings are they using to calculate that?

You forgot to multiply the meter reading by 11.2 to get kWh so around £120.

CashStrapped

!!!! - you got me - good spot - what a rookie error

That is why it was not making sense - So it is the gas after all that is contributing to the large bill. I thought it must have been.

And it is the gas reading which is estimated.

I bet if she looks at the meter reading she may find it is a lower reading than expected. Time to get your husband to check it.

x_toonangel_x

Thanks guys, husband has just got home so going to check in morning for me, hopefully we can bring it down because I honestly think £175 is insane for less than a month! Thanks again for your help xx

CashStrapped

Without wanting to destroy your hopes. There is a chance it could be that much. It is winter and if it is an old boiler, it may have used that amount of Gas, and made worse by the poor tariff. I know because my Gas use is similarly high.

The estimate is probably based on past use. So it depends on how much eating you used.

We wont know until you confirm the meter reading.

System

All the above is a bit academic as the OP has switched suppliers. Both NPower and the new supplier will have received a verified meter reading from the data collectors which may well show up on NPower;'s bill as an Estimate 'E'. If the estimate is more than 125C3Ms different from the meter reading provided to the new supplier on switch, then a formal readings dispute can be raised which may take up to 12 weeks. If it is less than 125C3Ms, then the reading stands. Having said all that, the difference in cost unit price to unit price is likely to be very small. If the meter reading is higher than the actual reading on the meter, then the OP will only pay standing charges to the new supplier until the opening meter reading has been passed.