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Cancellation on Mobile
NinjaCat
Posts: 11 Forumite
in Phones & TV
Hi,
I bought SIM only deal from Orange(now a part of EE, Sep 2013 over therr telephone marketing. After I agreed to buy the service, I checked the details again and I was not happy, so I sent the cancellation letter and the unopened, unused SIM card to them within 10 days The cooling off period should apply. Also the same day, I cancelled the direct debt, so luckily no money was taken by Orange for this deal. 2 months later, they sent me a letter, saying there will be a early termination fee, so better to be in contract. I wrote to them, there should be cooling off period apply, so please cancel. They kept me in the contract until next Mar, since then, they chase up the bill of £130 with early termination fee. They sold the debt(but debt? never agreed by me) to debt collecting companies, have been keeping chasing me until now. I explained to them the details again and again, I cancelled the service within the cooling off period. Now, they said they received the letter late, it was 1 month later (lier!) so they insists I owed the connection service until they disconnect and early termination fee. I heard if I sent the letter within the cooling off period, doesn't matter if the letter was received out of cooling off period. Unfortunately I sent with normal post, not recorded. Although my copy of letter, the date I wrote was within cooling off period, I can't have a !!!!!! that I sent on that day. Are there any way to deal with this? Please help!!!
I bought SIM only deal from Orange(now a part of EE, Sep 2013 over therr telephone marketing. After I agreed to buy the service, I checked the details again and I was not happy, so I sent the cancellation letter and the unopened, unused SIM card to them within 10 days The cooling off period should apply. Also the same day, I cancelled the direct debt, so luckily no money was taken by Orange for this deal. 2 months later, they sent me a letter, saying there will be a early termination fee, so better to be in contract. I wrote to them, there should be cooling off period apply, so please cancel. They kept me in the contract until next Mar, since then, they chase up the bill of £130 with early termination fee. They sold the debt(but debt? never agreed by me) to debt collecting companies, have been keeping chasing me until now. I explained to them the details again and again, I cancelled the service within the cooling off period. Now, they said they received the letter late, it was 1 month later (lier!) so they insists I owed the connection service until they disconnect and early termination fee. I heard if I sent the letter within the cooling off period, doesn't matter if the letter was received out of cooling off period. Unfortunately I sent with normal post, not recorded. Although my copy of letter, the date I wrote was within cooling off period, I can't have a !!!!!! that I sent on that day. Are there any way to deal with this? Please help!!!
0
Comments
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Hi,
I bought SIM only deal from Orange(now a part of EE, Sep 2013 over therr telephone marketing. After I agreed to buy the service, I checked the details again and I was not happy, so I sent the cancellation letter and the unopened, unused SIM card to them within 10 days The cooling off period should apply. Also the same day, I cancelled the direct debt, so luckily no money was taken by Orange for this deal. 2 months later, they sent me a letter, saying there will be a early termination fee, so better to be in contract. I wrote to them, there should be cooling off period apply, so please cancel. They kept me in the contract until next Mar, since then, they chase up the bill of £130 with early termination fee. They sold the debt(but debt? never agreed by me) to debt collecting companies, have been keeping chasing me until now. I explained to them the details again and again, I cancelled the service within the cooling off period. Now, they said they received the letter late, it was 1 month later (lier!) so they insists I owed the connection service until they disconnect and early termination fee. I heard if I sent the letter within the cooling off period, doesn't matter if the letter was received out of cooling off period. Unfortunately I sent with normal post, not recorded. Although my copy of letter, the date I wrote was within cooling off period, I can't have a !!!!!! that I sent on that day. Are there any way to deal with this? Please help!!!
upgrade or straight purchase?0 -
this is not upgrade, new purchase0
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