Northern Rock PPI

SK1717

I need to make a claim for PPI from a mortgage I had in 2003 but have no idea who to contact.
Can anyone help?

Nasqueron

Do you mean you want to claim on or complain about MPPI?

Was the MPPI through Northern Rock or a different company?
How did you buy it - broker, in branch advisor etc?

snudge22

I have the same enquiry. I had a broker. Should I contact them?

[Deleted User]

If a broker sold you the insurance, then it is to him that you address any complaint. Do note that in any year prior to 2005 the broker will not have been regulated and can dismiss a complaint on that basis alone.

dunstonh

Broker complaints are low. Just 1% of PPI complaints are mortgage broker/adviser related and the majority are rejected. Single premium MPPI is the main area where complaints succeed.

Part of the reason most broker/adviser MPPI regular premium fails are:
1 - regular premium standalone cover is how it should be set up
2 - it is covering a significant debt with lifestyle changing consequences if it goes unpaid. So, is considered more important (MPPI is still retailed today)
3 - Advisers/brokers tend to have much better audit trails as advised cases require it post 2005
4 - regulation only started in Jan 2005. So, most do not need to consider pre 2005 sale complaints.
5 - standards were higher on advised cases than non advised in general. The PPI issue is mainly seen as a bank problem. Not an adviser/mortgage broker problem

It should also be noted that if your complaint is genuine and factual, then that is fair enough. However, if it is a try-it-on, then mortgage brokers/advisers are not like the banks. Banks are not going after their staff. Its faceless. With mortgage brokers/advisers, the complaint will be known by them and they can suffer consequences. Even on rejected complaints. I have had a mortgage adviser pop round and see me in tears because of a liar that put in a fraudulent PPI complaint. And because he was a network member, he suffered costs because of it even though it was rejected.

plopleuk

Hi, i have the same issue i had Northern Rock mortgage with insurance and no Broker, is there a template to fill and where would it be sent to?

-taff

Who provided the insurance? Who sold it to you?

Nasqueron

plopleuk wrote: »

Hi, i have the same issue i had Northern Rock mortgage with insurance and no Broker, is there a template to fill and where would it be sent to?

The issue is miss-selling. If you used a broker you have to complain to them. NRAM have no responsibility for someone else selling you insurance

pixiepopicals

My partner and his friend took out a mortgage over 12 years ago with Northern Rock, it was an interest only mortgage, as they had no deposit they took a loan so it was a 110% mortgage.
They have recently sold the property and on talking to NRAM to customer services insinuated that is was something wrong with the mortgage and they could make a claim but didn't give any further details. They went to a PPI company and it has come back there was no PPI on the mortgage account........ Does anyone know what could be wrong with the mortgage?

dunstonh

pixiepopicals wrote: »

My partner and his friend took out a mortgage over 12 years ago with Northern Rock, it was an interest only mortgage, as they had no deposit they took a loan so it was a 110% mortgage.
They have recently sold the property and on talking to NRAM to customer services insinuated that is was something wrong with the mortgage and they could make a claim but didn't give any further details. They went to a PPI company and it has come back there was no PPI on the mortgage account........ Does anyone know what could be wrong with the mortgage?

The NRAM customer services person would not know enough to make such an insinuation. Certainly it was bad lending by todays standards but we know the FOS disregards those because you have made far more money out of the rise in equity value than you would have had you rented. So, they rarely award anything.

Maybe they were just guessing that you may have had PPI but in reality they wouldnt know.

People on the internet do not know your affairs and wouldnt know either.