Go Compare Website

Gardenersusie

Hi all,
I wonder if misinterpreted the questions on the go compare motorhome quotation website. I don't think I did. If I have ,then the questions asked are ambiguous and need to be changed. I would welcome your views.

We have a Motorhome which I own and insure for myself and my husband to drive ,and a car which is my husband owns and insures for us both to drive. I was obtaining a quote for my Motorhome. We both drive both vehicles although he does most of the driving when we go out together so I always tell my insurer that I am the registered keeper and owner but my husband is the main driver of the Motorhome.

I accepted the quote from 'My Insurance' and this has been effective from 5th February. However when checking my statement of fact I found it stated that I owned another vehicle as well as my Motorhome.

I rang then tonight to say I did not own another vehicle and they cancelled my insurance as they said their insurer would only cover me if I owned and insured a car as well as the Motorhome. No doubt will charge me for the cancellation of this policy.

They said that I had stated that I owned another vehicle on my Go Compare quotation. I do not think I did but they insist that I had done so. This has left me high and dry with my Motorhome sitting on my drive without insurance and most insurers offices are now closed until tomorrow.

I then downloaded my quotation as a pdf file and checked out the questions and my replies. They are below.

Questions asked on the online quotation form were:
Access to other Vehicles My answer was Yes
No driven My answer was 2
No owned My answer was 1
No of vehicles in household My answer was 2

If I owned another vehicle as well as the Motorhome my answer to number of vehicles in the household would have been 3.

Have I been unfairly treated?????
I will need to be up early tomorrow morning to find insurance elsewhere as we have to take it for its habitation check tomorrow morning.

Rant over but I look forward to hearing your views on this
Thanks for reading

maddogb

isn't it a case of anything your husband owns is joint property, just a thought.
insurers are the biggest scammers if they can interpret their documents one way in their benefit they will, but there is consumer law stating if a term can be open to mis/interpretation, it is the interpretation which favours the consumer that would be enforced in court.