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Gift Card refund - Distance Selling Regulation

Hi Forum,

Would anyone happen to know if I would be entitled to a refund for a Gift Card I purchased and then realised I didn't need it if I purchased it via the companies website? I bout it less than 2 weeks ago so I was hoping that the distance selling regulations/rules would kick in, but they are saying that gift cards dont fall under this regulation - even though I purchased the gift card on their website! Does any knowledgeable person know if this is lawful or not?

Thanks in advance for any assistance...

Cheers
T

Comments

  • JJG
    JJG Posts: 341 Forumite
    Part of the Furniture 100 Posts Name Dropper
    tosneyp wrote: »
    Hi Forum,

    Would anyone happen to know if I would be entitled to a refund for a Gift Card I purchased and then realised I didn't need it if I purchased it via the companies website? I bout it less than 2 weeks ago so I was hoping that the distance selling regulations/rules would kick in, but they are saying that gift cards dont fall under this regulation - even though I purchased the gift card on their website! Does any knowledgeable person know if this is lawful or not?

    Thanks in advance for any assistance...

    Cheers
    T

    Who did you purchase it from. TESCO appear to interpret the rules as follows:
    Return & Refunds Policy
    While we hope you’ll be happy with your gift card(s), we know you may sometimes need to return them. If you do, this policy has all the information you’ll need to know.

    Changed your mind?

    That’s no problem. We’re happy to offer a full refund on gift cards, as long as it’s within the cancellation period

    Refund Policy

    As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, your right to request a refund starts from the moment you place your order until 14 days after you receive your goods. Refunds can only be made on gift cards that have the full purchase value remaining. To return a gift card, fill out the cancellation form and please phone the customer call centre
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