Sureflap - well done!

Valli

In late 2015 I bought a sureflap catflap (electronic) and had it installed when my back door was replaced.


Last week I noticed that, while the 'top' part works the latch had failed, so it would admit any cat, not just mine.


Phoned Friday afternoon, spoke to Sureflap. They ran through a few checks, checked the serial number, and said that, as it was still under warranty, they would replace. (I had registered my purchase online).


Replacement arrived this morning!


Excellent service

no1catman

Yes, they are very helpful, both in advice service and delivery.

Blackbeard_of_Perranporth

Our current cat, Raffles, flew through i flap last year and took the door with him. It broke inn two places and I glued it back together. It is still working.