No timescale? Disability premiums

anon5000

Hi, I have had a look but cant find anyone in the same position. I get esa and dla, both have been relatively long term. I did get a job around 3 years ago so came off esa, but it all went very wrong and I ended up in hospital and then back on to esa.

I got a letter and form about the severe disability premium (that I could have sworn I filled in when I went back on esa) in December, I filled in the form and sent it off around Christmas time. I heard nothing back so eventually a support worker phoned them and the woman on the phone said that they had received the form, but there is no time scale for processing it.

I am in a bit of a financial mess at the moment - I am having to pay towards my care and also my mortgage and could really do with the extra money, but I am not sure what they meant by no time scale - is it something that is going to be withdrawn soon and so they are delaying processing? or are they busy? Or is the back payment so massive that they are going to conveniently forget?

I dont want to seem like a scrounger and am doing a bit of permitted work with the aim of building up to one day getting a proper job, but some extra money would really get me out of trouble at the moment!

poppy12345

anon5000 wrote: »

Hi, I have had a look but cant find anyone in the same position. I get esa and dla, both have been relatively long term. I did get a job around 3 years ago so came off esa, but it all went very wrong and I ended up in hospital and then back on to esa.

I got a letter and form about the severe disability premium (that I could have sworn I filled in when I went back on esa) in December, I filled in the form and sent it off around Christmas time. I heard nothing back so eventually a support worker phoned them and the woman on the phone said that they had received the form, but there is no time scale for processing it.

I am in a bit of a financial mess at the moment - I am having to pay towards my care and also my mortgage and could really do with the extra money, but I am not sure what they meant by no time scale - is it something that is going to be withdrawn soon and so they are delaying processing? or are they busy? Or is the back payment so massive that they are going to conveniently forget?

I dont want to seem like a scrounger and am doing a bit of permitted work with the aim of building up to one day getting a proper job, but some extra money would really get me out of trouble at the moment!

There's no time scale for this but because you said you sent it off at Xmas and it's now coming towards end of February, you should ring them back. It doesn't normally take this long to process a claim for SDP.

Tommo1980

I would second that. They took a couple of weeks to process mine, if that!

Tom

Alice_Holt

I suggest you get help from your local CAB to chase it up, and a benefits check.

Could you get help with mortgage interest?
https://www.gov.uk/support-for-mortgage-interest/overview
http://england.shelter.org.uk/get_advice/repossession/mortgage_arrears/support_for_mortgage_interest

anon5000

Thank you, unfortunately it was last week that they told me there was no time scale and it will be processed at some point.

I will try the CAB if I don't hear anything by next week.

I do get help with mortgage interest thankfully

Kirstyjack

Hi I'm wondering if anyone can help me,
I suffer from bi polar type 2 and bpd, and pmsd. I am in receipt of income esa, and enhanced pip. Since 2015. I recently got married and my husband moved in, I let the DWP no of these changes within 13 days. They send me a form which I filled in, gave all evidence they asked for, and after holding my benefits for nearly 6 weeks, everything went into payment again, (at a lower rate due to my partner earning 100 per week). We were told he could claim carers allowance as he does take care of me, has done since he's met me, after everything I've gone through and my mental health does to me at times he seriously is a God send.
Any way, after everything was sorted the job center sent me a is10 form, being nosey I Googled what is what for, and found out that I was entitled to this sdp for the total of 69 and a half weeks, I rang esa before filling in the form and the lady told me to date the form from the date my pip went into payment from til the date my husband moved in. Fill the form out as if he wasn't there and put a covering letter in, which I did. They lost the form. After weeks of moaning about this a call agent done the is10 form over the phone with myself and sent it off giving me a period of 6 days til the decision would b made, I rang on the sixth day to find out "on the system there was no decision" the esa call center requested a 24 hour call back, after 24 hours I called bk and got told it had been esculated to a 3 hours call back. The next day I recieved a call from a horrible lady, she has sent me back to being in bed and not leaving the house, she informed me the decision had been made days ago, that they've said I'm entitled to this money for that time period, but she's holding it, it's gone off to debt management for an over payment of £156 (that I've never recieved a letter about) and that she's gunna fine me £50 for not letting them no my husband moved in within the right time period, he moved in on 15th I let them no on 23rd. She said she can not give me a figure of the amount owed to me as it was not on system, and that there was no number of debt management to call, and no time period of them having to get this sorted out and into payment. And that she was basically putting me to the bottom of the pile!! I cried after the phone call, I spoke to cab who told me to make a complaint, which I did do last Thursday, after making the complaint, cab told me to ring esa and try and get at least the dates so what was owed could be calculated. I did, which the guy said a letter has been sent out, 3 days ago informing you of the exact amount, and went on to tell me the debt for an over payment of esa had been cleared as DWP mistake and was on the system. This debt was from the date my husband started claiming carers, but because I told esa the same date they've said it's their fault. He gave me debt management number and asked this Jill (horrible lady) to call me back about this matter. I called debt management there was no open file at all on my name, Jill called me back and suddenly said she's only just sent this to debt management (3 days after the letter has said it's gone over) and that she's just re sent it as urgent, and there's nothing they can do til this is dealt with. Ahe mentioned nothing about this £50 fine that i was also told by the esa call center was not on system, and the overpayment she had now stated was only for 125.20. I asked to speak to a manager, as debt recovery had told me I should. And she put the phone down on me, I recalled DWP the next day and was refused to be put thro to benefit center or have a call back, 4 days later I tried again the same thing, I called debt management again today, 8 days after its been sent to them, and they are telling me point blank there is no case with themselves, on their system I owe them nothing. Yet esa will not let me talk to anyone regarding this back pay. The letter that I recieved states I'm owed 4205.80 yet they are holding it for a "possible overpayment" and to ring office if I haven't had an update. It's not been 8 days since the letter and no one will give me an update or when this payment is going to go into payment. I've been entitled to this money since 2015, I can't get my head around why they are holding such a huge payment for a possible over payment of 125.20, I said to the benefit center can't you just take the 125.20 and release the rest, the lady laughed at me and said no, I have no time period of this being dealt with and I don't no who to turn to or what to do