Amazon

MABLE

Last week we sold an item for about £8.00. The item was duly despatched by recorded delivery and delivered the next day. However the buyer was unhappy with the item and said there was an imperfection. I emailed the buyer and requested it is returned and I would pay the return postage and would issue a refund on receipt.

However this nasty little person not happy with that immediately opened up a A-Z claim. Amazon contacted me for my version of events and as there was a paper trail they would see the replies between myself and the buyer. They would then see I did everything correctly.

Amazon decided to refund the buyer and said I was not to blame and therefore my account would not be debited.

So nasty little person not only gets a refund but gets to keep the item.

However I have not lost out financially but to me Amazon should have asked the buyer to comply with my request.

RFW

Amazon do keep a track of customer complaints and there has been instances of customers being suspended for too many returns/complaints.
Rather than them being nasty they may have had a justifiable complaint and wanted it resolving quickly. If I received a damaged item I wouldn't want to go to the hassle of having to go to a post office and wait ten days (or whatever) for a refund.

MABLE

RFW wrote: »

Amazon do keep a track of customer complaints and there has been instances of customers being suspended for too many returns/complaints.
Rather than them being nasty they may have had a justifiable complaint and wanted it resolving quickly. If I received a damaged item I wouldn't want to go to the hassle of having to go to a post office and wait ten days (or whatever) for a refund.

I gave up selling on Amazon ages ago and forgot I still had an item listed. I now normally give all my unwanted items to charity shops and after this experience will continue to do so.