Anyone else had issues with online deliveries?

Jackson7148

We actually have been using Asda for a long time now. We do occasionally get substitutions but usually are of an equal or better value and always relevant to what we originally ordered.
Perhaps it's dependent on what you local Asda is like, to the service you receive from the delivery. The few times we have had shorts dates we have simply gone onto to the app and requested a refund. It's usually in our account the next working day.
Hope this helps!

MataNui

We tried Asda and Tesco but totally gave up on online deliveries a good few years ago. Clearly nothing has improved. Similar issues to everyone else. Items missing, lots of substitutions (almost all of which we had to return) and short/out of date items. I guess like us most people used the online deliveries for the bigger weekely shops so when the majority of the food items delivered have used by dates of that day or the next its not really much use.



When it starts taking around 10-15 mins to sort through the crap they deliver then returning frequently half of it before having to go to town anyway and wait days (and have to argue complain when its short date stuff returned) for a refund its a total waste of time.

jillyr

All beware of Sainsbury’s AWFUL short life policy re delivery. If something does not go out of date by the day after delivery it will NOT be notified to you as short dated.  You can end up with a lot of very short date ( like two day) food with no way of getting a refund.  Apparently it’s to help with their food waste - they palm it off onto the customers. It’s a disgusting policy - as if you’d do you weekly shop in store and buy food that goes out of date so quickly!!!!

MrsStepford

I have been shopping online for food since 2012. Deliveries from Abel & Cole, ASDA, Iceland, Morrisons, Ocado, Riverford, Sainsbury's, Tesco, Waitrose, Watts Farms and Click and Collect from Aldi. 

If you live in an upmarket area and your shopping comes from a store there, you'll probably find a better range of food than if you live in a down-at-heel town. The supermarket CAN legally charge you more in the posher town, for the same product, however. 

Whether you get an annual or monthly delivery pass, it's important to do your sums. You'll need to work out how many monthly or annual deliveries you will need to order, to cover the cost of the pass. Alternatively, order well in advance from a supermarket and go for free slots. 

In order to minimise subs, there are several things you can do. If you have ordered 3 x 2L milks, if there's the ability to add a note, tell the picker you will accept 2 x 2L milks of original brand. If you want diet Pepsi, say you'll accept any sugar free, diet or Max Pepsi flavour, if you are happy with that.Something is better than nothing. 

Use a no subs tick box or order preference when you don't want anything else subbed. You'll need to hunt around for this. 

With some supermarkets you can reject subs at the door step. Others want you to ask for a refund online. With others you can call a call centre or the local store to get the refund. If you're really disgusted with short dates, spilt yogurt etc, snap a photo and email or text it to the supermarket.

Supermarkets often charge for carrier bags. Often, they will recycle them, including bags from other supermarkets and give you 5p per bag off your bill. Ocado and Waitrose both do this. There may be a limit on the number of bags at the moment, because many people have loads hanging around the place. 

A delivery pass with Ocado gets you advance warning of Christmas slots but you will be charged for them and will have to order more than just £40

If you need a few bits, some Co-op stores delver within 3 miles. Co-op, Morrisons and Tesco do Deliveroo from some stores. If you have a local Nisa or Budgens store, ask them about deliveries. Iceland does free delivery of instore purchases over £25 and online over £35. Sainsbury's accepts small orders, but charges a £7 fee. 

Riverford charges nothing for delivery on a £15 order. Abel & Cole charges 1.50 on a £12 order. Waitrose charges nothing for delivery on a £40 order. Watts Farms charges £4 on a £40 order but much of the produce is from their own farms. 

 ASDA is great for organic veg as are Sainsbury's, Waitrose and.  Riverford.

Morrisons seems to have run out of puff in my area. Too many charged for but missing items, unlisted subs, short-dates and subs. Iceland was ace for wild frozen fish but it all seems to be Chinese now. Cheese range isn't as good now, either. 

I suggest figuring out (a) what you like from each supermarket (b) figuring out how to minimise delivery costs and (c) doing a rota so that every month you get everything you need. 

Mnoee

Mind the bump - VERY old thread, added to by someone who has another thread about their issue already.

Also been doing online groceries for 10+ years, much better than it was back then!