We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Nat West fraud when paying?
Haz100
Posts: 3 Newbie
On several occasions I have had the HSBC fraud team calling me and my card has been stopped after unwarranted purchases.
On each occasion it is a 'coincidence' that I had paid money from my HSBC card (via phone) to the Nat West.
Now, this time it was a new card after the last payment to Nat West and I had not used it for anything other than once at Boots last week, deliberately to monitor any issues.
Then the same again today, then I remembered that I heard a click on the line as I was going through the payment procedure. Sixth sense should have warned me.
I have heard that Nat West have had fraud issues before and wondered if you had any complaints or concerns?
I am going to call them tomorrow and inform them but I know they will deny and problems.....any advice?
No money taken as HSBC stopped fraud payments each time.
On each occasion it is a 'coincidence' that I had paid money from my HSBC card (via phone) to the Nat West.
Now, this time it was a new card after the last payment to Nat West and I had not used it for anything other than once at Boots last week, deliberately to monitor any issues.
Then the same again today, then I remembered that I heard a click on the line as I was going through the payment procedure. Sixth sense should have warned me.
I have heard that Nat West have had fraud issues before and wondered if you had any complaints or concerns?
I am going to call them tomorrow and inform them but I know they will deny and problems.....any advice?
No money taken as HSBC stopped fraud payments each time.
0
Comments
-
Are you also a customer of Nat West ?
If not they won't talk to you.
I don't understand what you are trying to do. Are you trying to pay a bill ?Never pay on an estimated bill. Always read and understand your bill0 -
Yes i successfully pay my monthly bill on my NatWest MasterCard via phone as I do each month or more often, I am a customer as is my card but have account with HSBC so I pay my Nat West with HSBC card.0
-
So are you calling NatWest to make the payment on the number provided on your credit card statement? If you are then I think it is so unlikely that this is the cause of your problems that it's not even worth considering, I'd be looking at what other uses you have made of your HSBC card before getting the call from them.0
-
Stop making payments by phone to Nat West - why not use HSBC online banking to make the payment??"You were only supposed to blow the bl**dy doors off!!"0
-
Thank you all
As this was a new card with literally 2 uses, with common factor being of attempted fraud when I pay the nat west I'm 99.9% it is on that connection...so will use online or more likely cheque payments in future. As attempted fraud happens on a regular basis I will use card for what I used the second purchase for and monitor that. I rarely go out and card not used much so won't be a problem just annoying and inconvenient. Thanks again.0 -
Why dont you have the Direct Debit setup so the is cleared in full and you dont forget to do it.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.4K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.3K Work, Benefits & Business
- 604K Mortgages, Homes & Bills
- 178.4K Life & Family
- 261.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards