Do Sky have any kind of price promise to ensure customers are always on their best de

carled

Back in August I was signing up with them online for fibre and phone line. I was on the phone to their customer services as I did this. I explained we wanted anytime calls included as my wife used the home phone all the time. I was told this was no problem and would be included on my account.

More fool me, I never checked. Today I just happened to check and discovered that even though my order confirmation says "broadband including sky talk" the crucial point is that I actually needed "sky talk anytime" apparently and my assumption that "sky talk" was the inclusive calls package was wrong!

So instead of paying £27 per month plus £8 per month for calls, we've been paying £27 per month plus full price calls. Averaging £60 per month extra.

I was really annoyed that the call me once a month to try and get me to buy a TV package, but haven't bothered calling me to advise I'd be far better off on the anytime package (as I already thought I was!).

I was hoping to find some kind of price/deal promise that they always ensure customers are on the best deal but sadly it doesn't appear they do this.

Browntoa

Short answer is no

McKneff

Ring them and explain what youve said above, you never know.

Gong forward, every year, ring them, haggle or tell them you are going to leave, they will jump through hoops to keep you. But its up to you to check....

[Deleted User]

Sky rely on customers accepting the price increase and many people do. Oh it's only an increase of...

teddysmum

Perhaps, they misheard the 'Anytime', after 'Talk', but you do need to check your account and bills to see that all is well, especially after a new deal. (This applies to other services , like energy, too.)


When I joined PlusNet, my first bill was for more than the call package and caller display should have been. A check of the online account showed that the first call made, under 60 minutes and to an 01 number had been charged for . A phone call sorted a refund, immediately.