NVQ Certificates

Jonners85

5530-03


Customer Service (5530)


So I guess City & Guilds?

emsywoo123

Jonners85 wrote: »

5530-03


Customer Service (5530)


So I guess City & Guilds?

Yes

I can only check on the status of learners associated with my Centre, or I would offer to check. By all means contact them directly, I have always found C&G very helpful.

0844 543 0033

Jonners85

Many thanks for your help.


I may just give them a call tomorrow, what information will I need? Other than name and address i'd imagine

Jonners85

I've been on to YMCA Training via Facebook Messaging, I've informed them what my assessor said word for word, how it is out of her and their hands, but not wishing to file a complain.


Whoever was on the other end of the Messenger, said they'd chase it up for me first thing tomorrow.

Leo2020

emsywoo123 wrote: »

A sweeping and incorrect generalisation!

Sorry but a qualification in Customer Service or Retail Skills or similiar (not all NVQs btw) are pretty pointless.

I worked in a call centre and they had 30+ apprentices being paid an apprentice wage whilst pretty much working full time doing the job I was doing and shock horror I didn't have an NVQ in Customer Service nor did anyone else. Yet I was getting paid above minimum wage.

These kids where being paid peanuts to do my job but they got a qualification at the end of it. And so what do you think they had any more chance of getting a job in a call centre because of it - no. Those kids could have got a job working at the same company on a similiar wage to me ( can't remember the starting wage but were all paid the same starting wage regardless of age) if they had just gone to the recruitment agent. Those kids were being exploited.

The OP's 9 years experience is what is important. Anyway back to the matter at hand, I did raise point about age of the GCSE - have you checked this out to confirm you don't need to take another assessment just in case this is what is holding it up?

TonyMMM

My old HR dept. used to call NVQs as being a "Not Very Qualified" .... I think there was a Scottish equivalent the SNVQ, which was known as "Still Not Very Qualified"

Jonners85

I would have thought a NVQ Level 3 Diploma in Customer Service would be sought after in this day and age, as everywhere these days is heavily Customer Service focused.

Anyhow from the forwarded emails my Assessor has sent me today, looks like the Framework Certificate is now received, I will have to wait for receipt though.

Seems a bit of chasing up via FB could have helped, and to say it is out of her, and the organisations hands, yet they were all emailing each other (seen and noted from the forwarded email to myself, is a case of my harris!).

I don't know how relations will be from hereon with my Assessor, but I am supposedly doing another Course:

Retail (Sales Professional)
Who is this qualification for?

These level 3 qualifications are for candidates who have worked in the retail industry for some time – they will have plenty of experience, and their work might involve supervising others or managing resources. The qualifications are for candidates who want to develop their skills further, perhaps to move into a management role.


Should relations have broken down, I will call it a day...

Jonners85

Right now as far as I am aware, after questioning the training provider via Facebook, where my Certificates are? The Admin Staff started to email my Assessor saying the Certificates had arrived. But I had told the the training provider via Facebook how this situation is all out of her(Assessor) and provider(YMCA) hands. I dpubt this went down well?


I have tried endlessly speaking with my Assessor via Phone, and Email, to try and arrange a meeting to take receipt of these Certificates, I either get ignored, or when I do get answered to, I get fobbed off, I don't know why she is playing hardball?


Yesterday(Saturday), she said she'd drop them off Monday 27 (tomorrow). I asked what time? 'I don't know....' but I got lectured how I should not phone her out of working hours.


If she doesn't arrive within my working hours, should I just contact YMCA again?


Thanks

sitesafe

Jonners85 wrote: »

Right now as far as I am aware, after questioning the training provider via Facebook, where my Certificates are? The Admin Staff started to email my Assessor saying the Certificates had arrived. But I had told the the training provider via Facebook how this situation is all out of her(Assessor) and provider(YMCA) hands. I dpubt this went down well?


I have tried endlessly speaking with my Assessor via Phone, and Email, to try and arrange a meeting to take receipt of these Certificates, I either get ignored, or when I do get answered to, I get fobbed off, I don't know why she is playing hardball?


Yesterday(Saturday), she said she'd drop them off Monday 27 (tomorrow). I asked what time? 'I don't know....' but I got lectured how I should not phone her out of working hours.


If she doesn't arrive within my working hours, should I just contact YMCA again?


Thanks

I feel for you with this one. I completed my NVQ years ago now and was receiving the same response as you when it came to receiving my certificates - I got the feeling I was being fobbed off and it was very frustrating after all my hard work. I was told they were at the training company head office and they'd be posted the next day - which didn't seem to be happening. So one day I got in my car and drove the one and a half hour journey to the office in Cornwall and just turned up at reception, saying I was just passing and thought I'd collect my certificates!! Suddenly they didn't have them available and so I asked for a written letter there and then to be signed by the company that I had in fact passed the units of the NVQ and that I was awaiting my certificate. I think it really phased them when I did this! I did eventully received the certs but a good few weeks later. It's so frustrating to be in your situation. I do hope it works out and you get the certs and some response from your assessor, they sound very unprofessional...

Jonners85

I feel for you also. It's really grim, downright awful.


But looking at that email she shown me where Admin and whatnot were emailing one another re my Certs, it basically states my Assessor has in her possession all of my Certificates.


I tried numerous times phoning all day Friday, no answer. So as I said I called Saturday, to get told I shouldn't phone out of working hours, and she was sent home early on Friday due to a Migraine.


I do have a text message from last week, saying she, would be able to perhaps do Monday Morning, but had to be in Manchester for Mid-day.


I can say if she doesn't arrive by 11 to 11.30am at the latest, she won't be arriving at all.


Am I within my rights to speak with YMCA via Facebook again?


Thanks