Retailer dispute with Aqua Credit Card + Section 75 & Pre-orders & Paypal

System

littly_kitty wrote: »

Paypal can be hit and miss. My friend recently received a wrong item. It was a made to measure product and Paypal were not much help even though she was in the timeframe. She had to go the credit card company (Halifax Clarity) to get her money back (which I was surprised as legally, the credit card company were under no obligation help). The credit card company wasn't as efficient as Barclaycard, and it did take a few weeks, but I guess as long as she got the money back, that was the main thing.

You are mistaken as the credit card company are under an obligation to help in such circumstances but aren't jointly liable. They will have issued a chargeback.

littly_kitty

You are mistaken as the credit card company are under an obligation to help in such circumstances but aren't jointly liable. They will have issued a chargeback.

Actually, my friend just got an email from Paypal which is disputing the charge back, so I guess it would have been better if she had paid directly on her card instead of using Paypal.

Arleen

littly_kitty wrote: »

Paypal can be hit and miss. My friend recently received a wrong item. It was a made to measure product and Paypal were not much help even though she was in the timeframe

Hard to comment without details, but what reasons paypal gave in the dispute resolution center to not give a refund? Copy of the order outlining what did you order, photo of what you've received, what is there to argue? Heck, since this was an online order you can just plain return it, no questions asked.

chattychappy

It is not uncommon for a CC to issue a chargeback without too much investigation - keeps it simple. Then the balls in the merchant's court. If the merchant argues the case, then the chargeback can be reversed or further enquiries made.