Pending eBay payment on Paypal.

babyfruitella

Can anyone help please?

My paypal account is currently showing a pending e-cheque payment to eBay for seller fees. I've not been invoiced by eBay since November as i've not been selling on there, so I'm very confused as to what its for! The email address is support@ebay.uk Is that a legitimate email address?

soolin

babyfruitella wrote: »

Can anyone help please?

My paypal account is currently showing a pending e-cheque payment to eBay for seller fees. I've not been invoiced by eBay since November as i've not been selling on there, so I'm very confused as to what its for! The email address is support@ebay.uk Is that a legitimate email address?

It sounds legit, have you checked your ebay seller account to see if the invoice is shown in there? It could be as simple as you missed the last invoice date before Christmas and it has somehow wandered into February- although that seems unlikely.

Go and look at your ebay selling invoice and come back when you have checked that.

babyfruitella

soolin wrote: »

It sounds legit, have you checked your ebay seller account to see if the invoice is shown in there? It could be as simple as you missed the last invoice date before Christmas and it has somehow wandered into February- although that seems unlikely.

Go and look at your ebay selling invoice and come back when you have checked that.

I've looked. Last invoice amount was for -0.01 on 30 Nov. I've got £18.47 in new activity not invoiced. The pending payment is £26.48. :sad:

soolin

babyfruitella wrote: »

I've looked. Last invoice amount was for -0.01 on 30 Nov. I've got £18.47 in new activity not invoiced. The pending payment is £26.48. :sad:

If ebay say you owe them £18.47 for new activity look further on that same tab and you can open a list of the fees they are charging for - it is roughly the right amount for a shop- but I think that's probably just a co incidence.

Then just in case your account has been compromised you can also just double check that you are not showing any recent sales. However, the breakdown of those fees is what matters.

babyfruitella

This is a list of all my fees since 1 November.

11-Feb-17 21:28:44 GMT Buy it now listing fee £0.50 --
06-Feb-17 21:25:22 GMT Insertion fee £14.99 --
06-Feb-17 21:25:22 GMT Gallery Plus Fee £2.99 --
PayPal payment--Thank you
04-Nov-16 14:26:44 GMT Payment -- −£1.65
01-Nov-16 08:20:00 GMT Final value fee £1.65 --

In the payment and refunds tab, it says:

01-Dec-16 to 17-Feb-17
There are no transactions to display for the selected date range. You can change the date range by using the Customise View link above.

soolin

babyfruitella wrote: »

This is a list of all my fees since 1 November.

11-Feb-17 21:28:44 GMT Buy it now listing fee £0.50 --
06-Feb-17 21:25:22 GMT Insertion fee £14.99 --
06-Feb-17 21:25:22 GMT Gallery Plus Fee £2.99 --
PayPal payment--Thank you
04-Nov-16 14:26:44 GMT Payment -- −£1.65
01-Nov-16 08:20:00 GMT Final value fee £1.65 --

In the payment and refunds tab, it says:

01-Dec-16 to 17-Feb-17
There are no transactions to display for the selected date range. You can change the date range by using the Customise View link above.

Could it be that they have not been able to collect the payment before due to the echeque failing I wonder? is there any sign of them trying to collect this previously?

If all else fails try phoning ebay.

babyfruitella

FEB 16 2017
eBay Europe Sarl
Pre-approved payment

Loading transaction details for eBay Europe Sarl
Pre-approved payment - negative £26.48
Close

eCheque estimated completion: 23 February 2017. We advise merchants not to dispatch items until they have received payment.
Paid with
NATIONWIDE BLDG SCTY x-xxxx
Manage eBay Europe Sarl payments

Transaction ID
xxxxxxxxxxxxx541A

Seller information eBay Europe Sarl
support@ebay.uk
Invoice ID 3286449256
Your purchase eBay Europe Sarl £26.48
Postage £0.00
Tax £0.00
Purchase total £26.48
Fee £0.00
Total £26.48

And the email receipt says:

Dear Alison Moore,

Your eCheque bank payment of £26.48 GBP to eBay Europe Sarl (UK-eBay-EOM-Fees@ebay.com) is in progress.

eCheques usually take 5-7 working days to process

(estimated:23/02/2017 - 27/02/2017). We advise sellers not to send items until they receive payment.
Return Shipping on Us - You\

It may take a few moments for this transaction to appear in your account.

Merchant
eBay Europe Sarl
support@ebay.uk
Instructions to merchant
You haven't entered any instructions.
Description Amount
eBay Seller Fees £26.48 GBP
Subtotal £26.48 GBP
Total 26.48 GBP
Payment 26.48 GBP
PayPal Balance 26.48 GBP
Payment sent to support@ebay.uk

soolin

That definitely looks right, the only explanation is that the payment failed before. It might be worth phoning ebay and asking.

Incidentally, your insertion fees were high :

06-Feb-17 21:25:22 GMT Insertion fee £14.99 --
06-Feb-17 21:25:22 GMT Gallery Plus Fee £2.99 --

If you list anything in future there are ways of reducing those fees by starting higher, or not having a reserve of gallery plus. Your FVFs suggest the item wasn't even expensive.

babyfruitella

It was a classified listing for a car

babyfruitella

The car's still not sold. The FVF's were for a computer game.