Thomson all-inclusive 'luxury' disaster holiday - can we do anything?

leylandsunaddict

Thomson are notorious for it

and your proof for that statement is?

Kim_kim

black_wings wrote: »

It was Azul Sensatori Resort

I’m off there next month :eek:

Indout96

It has 240 1 star reviews (as bad as you can go), I know some people complain about anything on TA but 240 1 stars would delete it from my list before I even started.

pattycake

Indout96 wrote: »

It has 240 1 star reviews (as bad as you can go), I know some people complain about anything on TA but 240 1 stars would delete it from my list before I even started.

I have no personal knowledge of this resort but a quick glance at Trip Advisor reviews shows 66% rated it excellent and the first few pages are all complimentary.

mgdavid

the last 3 posters may not have seen that the OP was in Feb 2017.

pattycake

Yes I did but the new poster said he/she was going to this hotel. The original complainant did not come back to update. Probably because they made no progress with the issue.

DUKE

black_wings, I think you should've probably kicked up a fuss there & then. I've been to Mexico a few times & it is very humid! During the second trip they changed us to another hotel, not due to humidity but another problem. TUI had said that if you book one RIU you can use all others, it was a lie, luckily I'd kept the email & used it against them. At the new hotel it was really humid to a point where I couldn't actually see the mould, but water was running down the walls. I changed rooms after a few days. Also if you can take a look at last minute holidays you'll get a much better deal than £3000 :eek: We only paid around £1200 for 13 nights last year, I met people who'd paid between £3-£4000 for exactly the same holiday as us, except they did 14 nights. All the best with your claim!

TadleyBaggie

The OP hasn't logged on since February, and since it all happened over 18 months ago I suspect it's been resolved or forgotten about.

happyandcontented

Kim_kim wrote: »

I’m off there next month :eek:

Will you report back?:rotfl:

Kim_kim

happyandcontented wrote: »

Will you report back?:rotfl:

Bit late, but was great.
Food was fab, really really good for an AI.
Room was clean, big & really nice.
Beds were good - I don’t say that lightly.
No mould or rust.

My only “complaint”, it’s a long way in from the highway & the only way to get out and about is by taxis. Many other hotels have the highway & so bus route much closer to them.