Virgin Media Termination Charge

crozier89

I am in the military and I am been relocated early.

I have a contract that will still stand after I move out and Virgin Media do not offer their services at my new home. Therefore I have disconnected but I now have termination charge of £173 as I am still in contract.

As I have not chosen to move I tried to contest this to see if there was a clause for the military. I got no where.

Hs anybody out there successfully managed to get a termination charge waived? I begrudge paying the money as the Army have made me move and when I set up the contract I was still in my current location until the end of my contract.

Very frustrating at the moment!

mije1983

Nothing you can do about it if you have asked and they have said they won't waive it.

This comes up at least once a week here and I've yet to see anybody get out of the contract for free. The simple way to look at it is that you have failed to uphold your end of the agreed contract. The circumstances around that breach are unfortunately not relevant.

Not sure when the annual price rise will happen (or indeed if it already has) but that would be the only time you could cancel for free.