My rights? colour, refund and postage

Urban_chameleon

Hi,

Could anyone please advise me on my rights.

I bought 3 tablecloths from the website of a company I have used before on black friday. They were reduced and I assumed it was a black friday reduction.

When I received them, the colour was totally different to the description and photo on the website. I went back to look at the website, by then a few days after black friday and saw that the same tablecloths were reduced with the comment: "seconds tablecloth: darker shade of blue than usual". I didn't see this comment on black friday but of course cannot prove that now.

I phoned them and they knew there was a fault with the colour. They accepted to refund the tablecloths but I pointed out that I would be out of pocket on the price of delivery and return delivery. They accepted to pay part of the delivery.

I paid 162.95 Euros (I live in France) for the tablecloths and two lots of delivery fees. They refunded me 134.75 euros. I'm out of pocket by approx 28 euros. Is there anything I can do? It's not so much about the money but about the customer service and standing up for my rights.

Thanks to anyone who can advise. I LOVE this site; I wish we had one like it in France!

agrinnall

Is the retailer also French? If so the purchase will be governed by French consumer law, and while that may well be similar to UK law as it'll be underpinned by EU regulations, the devil will be in the detail which few of us will know.

Urban_chameleon

Sorry. The seller is in the UK, so under UK law.

unholyangel

Urban_chameleon wrote: »

I paid 162.95 Euros (I live in France) for the tablecloths and two lots of delivery fees. They refunded me 134.75 euros. I'm out of pocket by approx 28 euros. Is there anything I can do? It's not so much about the money but about the customer service and standing up for my rights.

Thanks to anyone who can advise. I LOVE this site; I wish we had one like it in France!

Just to check but this is definitely a consumer purchase and not say tablecloths for a bistro/cafe? Why 2 lots of delivery fees?

Was the price actually charged in Euros or are their prices GBP?

Urban_chameleon

HI,

Thanks for your answer and sorry to confuse the issue. I paid the delivery fees from the store to home and from home back to the shop when I returned them.

The tablecloths are for personal use.

It was charged in pounds.

unholyangel

Urban_chameleon wrote: »

HI,

Thanks for your answer and sorry to confuse the issue. I paid the delivery fees from the store to home and from home back to the shop when I returned them.

The tablecloths are for personal use.

It was charged in pounds.

In that case, you may find they have refunded you in full but that due to the exchange rate changing in the meantime, its resulted in less being refunded to your bank account.

Have they told you how much they were refunding in GBP compared to the original contract price?