Failed repair/replacement

feokidoki

Hi

I know this thread is a few days old now but wondered if anyone knows anything about this:

I heard back from the retailer today and they are arranging to send an engineer to check the fridge freezer before agreeing to any course of action (as expected) but they also said this:

Although I have noted the receipts that you have sent, as a company, we do not compensate for the loss of food stored in a fridge. This is classed as consumable and not something that we compensate for.

Is ruined food somehow classed differently from other kinds of property damage as they seem to be implying?

Fosterdog

I have to ask, how did you have wasted food if the fault has only caused some veg to freeze? Surely it is still perfectly edible, at least most of it would be? To say just vegetables is it just the bottom part of the fridge where veg fruit and salad tends to be stored that is freezing? If it is then surely as soon as you noticed it happening you'd just move everything to a higher shelf?

It could be they believe you are over exaggerating your losses if you are claiming for a full fridge worth of food when you have reported the fault as just veg freezing? Have you submitted receipts for the wasted food? How does the date compare to when the fault occurred? If you did a weekly shop on a Monday but the fault didn't show until the Saturday then there would only be a day or two worth of lost food not the whole week.

feokidoki

Anything with a high water content turned to mush (all the things you wouldn't normally buy frozen from the supermarket).

Also, I am vegan so virtually all my food is vegetables! In any case, things are freezing even on the top shelf of the fridge.

I did submit receipts and highlighted the items I was claiming for. I was scrupulous about only selecting the things that had been damaged rather than indiscriminately claiming everything had. In fact, I've had to throw away much more than I claimed for but didn't have the receipts so didn't even bother to ask. The dates on the receipts are clearly adjacent to the date I reported the faults (bear in mind this is the second time this has happened so there are two dates involved and the faults weren't/haven't been immediately fixed).

My total claim was for just over £60. This doesn't seem excessive to me (not least because it's an underestimate!). Do you think it seems like too much?

Thanks for responding.