Npower

Michelledec72

We purchased a house back in Dec 2015 , the electric was supplied by Npower paid by a top up card , we changed suppliers in Feb 2016 , giving all the relevant meter readings needed , NPower continued to send bills saying we owed money which we don't believe we do as we had to go to the post office and put money on the card and we are not even living in the house as it is being done up , we have had several telephone conversations with Npower and got nowhere someone is always going to ring back or they just say we owe them money and that's it , we have now received a letter from debt collectors wanting over £300 spoken to the debt agency and they too cannot understand how we owe money and are putting it back to NPower , we sense this is just going to go full circle again , as we get nowhere when we call them it's always "not there department "
Anyone any idea of how we can resolve this ???

[Deleted User]

Complain in writing only.
Always mark all correspondence as a complaint, refuse to communicate by any other means as you need a paper trail.
Follow the npower official complaints procedure or invoke it via http://www.moneysavingexpert.com/site/resolver

nPower

Michelledec72 wrote: »

We purchased a house back in Dec 2015 , the electric was supplied by Npower paid by a top up card , we changed suppliers in Feb 2016 , giving all the relevant meter readings needed , NPower continued to send bills saying we owed money which we don't believe we do as we had to go to the post office and put money on the card and we are not even living in the house as it is being done up , we have had several telephone conversations with Npower and got nowhere someone is always going to ring back or they just say we owe them money and that's it , we have now received a letter from debt collectors wanting over £300 spoken to the debt agency and they too cannot understand how we owe money and are putting it back to NPower , we sense this is just going to go full circle again , as we get nowhere when we call them it's always "not there department "
Anyone any idea of how we can resolve this ???

Hello Michelledec72

Thank you for your post.

If you can please email the address shown on our profile page with your account details, I'll be happy to help further. Please mark your email for my attention and I'll be able to pick this up for you.

Thanks

Beth