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John Lewis Partnership Card Problems?
Garnett_F
Posts: 74 Forumite
in Credit cards
Hi, I was wondering if anyone else has noticed a massive decline in customer service on their John Lewis Partnership Credit Card.
Their online system was "improved" and subsequently I had a number of problems accessing my online account.
I've just called to query a discrepancy on my latest online statement (pretty basic - the starting balance, debits and credits don't reconcile with the end balance) and it transpires (after a lot of denials, and suggestions I was at fault) that there is a system fault and that is the reason certain transactions aren't showing up.
Even after that massive waste of time, I was told, "It's because you opted for paperless billing - If you had received paper bills, the transactions would show up on those".
I'm wondering whether these aren't all symptoms of a poor system that's potentially at risk of making bigger, more serious mistakes.
Interested to know if anyone else has experienced anything similar.
Their online system was "improved" and subsequently I had a number of problems accessing my online account.
I've just called to query a discrepancy on my latest online statement (pretty basic - the starting balance, debits and credits don't reconcile with the end balance) and it transpires (after a lot of denials, and suggestions I was at fault) that there is a system fault and that is the reason certain transactions aren't showing up.
Even after that massive waste of time, I was told, "It's because you opted for paperless billing - If you had received paper bills, the transactions would show up on those".
I'm wondering whether these aren't all symptoms of a poor system that's potentially at risk of making bigger, more serious mistakes.
Interested to know if anyone else has experienced anything similar.
0
Comments
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Yes, I agree, the service at John Lewis Partnership Card is appalling, as is the security. I had 2000 pounds of fraudulent charges on my bill from "FACEBK*IRL " - the same amount was debited every day for 10 days which they should have noticed and stopped and they have refused to refund!0
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We have been trying for a card for several weeks,yesterday received an email stating that we could now apply as problems with system had been resolved.After filling in online form with both personal and bank details and hitting submit button everything just froze although green submit button was no longer active.Not knowing if my details had been sent and no email received I contacted customer services who where totally and utterly useless said to recontact them in 48hrs to reapply,I have no idea where my personal details have ended up as he could not access there system to check,I told him that I had no confidence in there security system and will no longer be applying for a card, I urge everyone else to avoid their online application.BEWARE0
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