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Problems with wheel refurbs advise please.
About a month ago i dropped off my car to have all 4 wheels refurbished. It was at the body shop for just over a week. Although all wheels looked great, on the way home i knew something was not right. It was night when i collected it but in the morning i found the cause of its odd handling on the way home. One of the front wheels was pancake flat.
I took it to a local tyre fitters who checked it over and found that the seal on the rim was leaking air (lots of air). They removed the tyre to check it properly and pointed out all the paint and filler on the inside of the rim as the cause of the problem. I contacted the body shop and after putting up with loads of excuses (i must of picked up a puncture, the wheel must of already had the problem and breaking the bead just revealed it etc) they agreed to send someone to collect the wheel and sort the issue.
He returned the next evening (dark again) fitted the wheel and left sharpish. The wheel was a right mess. Black tar substance all over it and the rim was scratched to hell. The next day it was still inflated though. so i considered just cutting my losses. Unfortunately by the day after it was again flat. Now pretty furious i sent a stroppy email to the body shop and they agreed to take it back and rework it properly.
So after them having it for another week and promising that they had it tested for 2 days off the car and a further 2 days on the car that it hadnt lost any pressure i collected it Friday evening. All looked good so at the time was pretty happy.
Not today though. Its flat again.
So i drop off a perfectly fine car with scruffy wheels and get back something that looks better but is unusable and dangerous. They have had 2 attempts to put the problems right and failed. They are clearly lying about what they have done and dont seem interested in actually fixing the problem. I think at he least i am entitled to a refund of the cost of the refurb of that wheel and the difference in getting it actually fixed somewhere else (since it was fine but they have now obviously damaged it in some way). What do you think?
I took it to a local tyre fitters who checked it over and found that the seal on the rim was leaking air (lots of air). They removed the tyre to check it properly and pointed out all the paint and filler on the inside of the rim as the cause of the problem. I contacted the body shop and after putting up with loads of excuses (i must of picked up a puncture, the wheel must of already had the problem and breaking the bead just revealed it etc) they agreed to send someone to collect the wheel and sort the issue.
He returned the next evening (dark again) fitted the wheel and left sharpish. The wheel was a right mess. Black tar substance all over it and the rim was scratched to hell. The next day it was still inflated though. so i considered just cutting my losses. Unfortunately by the day after it was again flat. Now pretty furious i sent a stroppy email to the body shop and they agreed to take it back and rework it properly.
So after them having it for another week and promising that they had it tested for 2 days off the car and a further 2 days on the car that it hadnt lost any pressure i collected it Friday evening. All looked good so at the time was pretty happy.
Not today though. Its flat again.
So i drop off a perfectly fine car with scruffy wheels and get back something that looks better but is unusable and dangerous. They have had 2 attempts to put the problems right and failed. They are clearly lying about what they have done and dont seem interested in actually fixing the problem. I think at he least i am entitled to a refund of the cost of the refurb of that wheel and the difference in getting it actually fixed somewhere else (since it was fine but they have now obviously damaged it in some way). What do you think?
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Comments
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Why would they use filler on the inside of a wheel? Choices try and claim your money back or name and shame them and get them repaired properly.
How did you pay? How much did you pay?Censorship Reigns Supreme in Troll City...0 -
porous wheel , fit a tube (if possible)0
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Why was there crap on the inside of the wheel? why would i know that? Almost certainly shouldn't be there so just plain and simple shoddy, messy work more than likely. Paid by debit card, £50 per wheel. Cant fit a tube, not possible unfortunately. So at the moment i am left with an unusable car. Before it went to them it was a perfectly fine and usable car.0
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twhitehousescat wrote: »porous wheel , fit a tube (if possible)
Sadly, since it's no longer 1937, that's not really an option with modern 'tubeless' tyres. They're just not designed to work like that.
ETA: yes, I know you *can* fit a tube. Doesn't mean you should, though. Bit like drinking pints of rum...0 -
buy a new wheel then ,
most tyres are capable of taking a tube (if not below I think its /60) indeed tyres for motorcycles tubed or untubed are the same , you fit a tube where you have a porous settup , ie a spoked wheel , when fitted to a "sealed" wheel , eg a cast one you do not need a tube ,0 -
You wouldn't be entitled to a refund AND cost of repair.
Would be one or the other.0 -
I take it this was a general body shop rather than an alloy wheel specialist?0
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Why was there crap on the inside of the wheel? why would i know that? Almost certainly shouldn't be there so just plain and simple shoddy, messy work more than likely. Paid by debit card, £50 per wheel. Cant fit a tube, not possible unfortunately. So at the moment i am left with an unusable car. Before it went to them it was a perfectly fine and usable car.
You would know why there is crap on the inside because they are your wheels and you would have known the state of them before repair.
Badly scuffed ot chipped and cracked on the edges? Corrosion?Censorship Reigns Supreme in Troll City...0 -
No, I wouldnt know why. The state of them before the refurb was good. They just needed tidying up. In the5 years i have owned the car they have had 2 sets of tyres fitted and have had no issues at all. The crap inside was clearly caused by the refurb.
Yes, general body shop.
Dont particularly see why i should have to pay for a new wheel because someone else (a alleged professional company) !!!!ed it up and charged me for the privilege.0 -
Are these correct sized wheels and standard correct sized tyres?
Basically are they "stretched"???“I may not agree with you, but I will defend to the death your right to make an a** of yourself.”
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