Curry PC world

wealdroam

Leo2020 wrote: »

I'm assuming that wealdrom thinks an OS reinstall is a repair...

No need to make that assumption.
At the time that I replied on the other thread there had been no mention at all of an OS reinstall.

It might be worth noting that a repair is defined in Section 23 of the CRA:

(8) In this Chapter, “repair” in relation to goods that do not conform to a contract, means making them conform.

virallad

The receipt I have mentions that they "found" the fault and changing the operating system apparently fixed it. Not only that I was told it's a common defect that the touch screen acts that way yet I wasn't told that before purchase. It was sent away for repair for a week and assuming they told me they are familiar with the defect it shouldn't be that hard to preform the correct diagnostic

The tech support over the phone himself as well as the customer service on the phone are finding it hard to believe that they haven't refunded me because it's clear to see they failed the first time and they were given as much time required

virallad

Fosterdog wrote: »

What exactly do you mean by the screen ghosting?

Ghosting used to be the term used for when an image on the screen almost echos itself once or multiple times like when you can set the cursor to leave a tail behind it when moved.

These days people also use the same term with touch screens to describe when the screen activates intself, almost as if a ghost is touching the screen and clicking on things.

Both can be annoying but both will have completely different causes, some genuine faults some not. In the first example it can be caused by overheating as just one of the causes. In the second example I've actually seen quite a few touch screen laptops and tablets do it when the people using them tend to salivate a lot and spit when they talk, whether they realise they are doing it or not the tiny drops of saliva touch the screen and the screen responds to the touch. Not easy when you realise the cause and have to explain to a customer why the device works perfectly when we test it and works for any friends or relatives they get to try it but starts ghosting whenever they use it.

Well the screen acts up as if someone is touching it. It occurs on left hand side. And I read online and there is a link someone shared it above. It's a common defect

takman

virallad wrote: »

Well the screen acts up as if someone is touching it. It occurs on left hand side. And I read online and there is a link someone shared it above. It's a common defect

Did you explain the problem to them telling them this? because if you just said the screen was ghosting then they may have just be looking for a double image on the screen.

Leo2020

wealdroam wrote: »

No need to make that assumption.
At the time that I replied on the other thread there had been no mention at all of an OS reinstall.

It might be worth noting that a repair is defined in Section 23 of the CRA:

I made the assumption because the OP did mention OS install before you posted on this thread. Thank you for clearing this up.

I still think even with the definition that and OS reinstall wouldn't be classed as a repair in most cases. A PC could no longer conform to contract so to speak due to something the customer has done and reinstalling just put rights a mistake the customer made.

virallad wrote: »

The receipt I have mentions that they "found" the fault and changing the operating system apparently fixed it. Not only that I was told it's a common defect that the touch screen acts that way yet I wasn't told that before purchase. It was sent away for repair for a week and assuming they told me they are familiar with the defect it shouldn't be that hard to preform the correct diagnostic

The tech support over the phone himself as well as the customer service on the phone are finding it hard to believe that they haven't refunded me because it's clear to see they failed the first time and they were given as much time required

So why does the Customer person not authorise a refund then? They can do this, all though they may need to get confirmation from a manager first.

virallad

Leo2020 wrote: »

I made the assumption because the OP did mention OS install before you posted on this thread. Thank you for clearing this up.

I still think even with the definition that and OS reinstall wouldn't be classed as a repair in most cases. A PC could no longer conform to contract so to speak due to something the customer has done and reinstalling just put rights a mistake the customer made.



So why does the Customer person not authorise a refund then? They can do this, all though they may need to get confirmation from a manager first.

I totally agree with you that OS isn't considered a repair but according to the customer Act policy and both the customer service and Currys tech department on the phone said that I had the right to chose a refund or exchange. But they have not action to do so but to file a report. Which I'm not sure they did.

But I hope you can see that they had a week of repair even when they assume they repaired it which they failed don't I as a customer have the right for a refund. I mean I currently I'm not able to do work since the past two weeks because they had it

virallad

Leo2020 wrote: »

I made the assumption because the OP did mention OS install before you posted on this thread. Thank you for clearing this up.

I still think even with the definition that and OS reinstall wouldn't be classed as a repair in most cases. A PC could no longer conform to contract so to speak due to something the customer has done and reinstalling just put rights a mistake the customer made.



So why does the Customer person not authorise a refund then? They can do this, all though they may need to get confirmation from a manager first.

I also must add I didn't do any mistake as a customer. They informed me so many wrong information for one saying I have no right for refund and doesn't somehow apply to my warranty. Second claiming the "repaired" it by installing OS and as you are very well educated and know that that isn't considered a repair. Third the fault is not due to neglect or misuse of the laptop. It's rather the model itself. There is plenty on HP website complaining with the exact same defect.

Leo2020

I can tell you what they have done - they have logged the complaint (they may have also not and just told you did but I'll give them the benefit of the doubt - they should have given you a complaint reference number) and then closed the file. They have told you that you are entitled to a refund so I would call back and ask them how they intend to arrange this qoute your reference number or if you don't have it your name and address.

Ask to escalate to a manager if they refuse to organise a refund.