Pay extra or accept different goods?

bafi

Little advice needed. Friday morning I ordered a bathroom from a local company - they have given us an agreed product list and we settled the balance in full. 5:20 Friday evening we get a flustered phone call from the sales assistant to say she has given us the wrong price for a product. I feel that they should honour the original price as we have already paid for the products but they are digging their heels in and saying accept a lower product or pay the difference.

Where do we stand??

naedanger

bafi wrote: »

Little advice needed. Friday morning I ordered a bathroom from a local company - they have given us an agreed product list and we settled the balance in full. 5:20 Friday evening we get a flustered phone call from the sales assistant to say she has given us the wrong price for a product. I feel that they should honour the original price as we have already paid for the products but they are digging their heels in and saying accept a lower product or pay the difference.

Where do we stand??

Were you given a quotation or an estimate?

Did you both agree a contract?

How big is the price difference? (In particular would it have been an obvious mistake?)

If you do have an agreed contract (that did not involve an obvious mistake) are you prepared for the hassle that might be involved trying to force someone to install a bathroom they no longer wish to supply at the original contract price?

Are they prepared to refund all that you have paid already if you are unhappy with the other options?

bafi

We have paid the balance in full already.

I believe this constitutes a contract.

Almost £400

They are not installing - merely supplying the products!

arcon5

Just cancel and get a refund if they can't supply what was agreed

naedanger

bafi wrote: »

We have paid the balance in full already.

I believe this constitutes a contract.

Almost £400

They are not installing - merely supplying the products!

Well if you have a contract, that does not permit them to vary the price, they should supply the goods for the agreed price. The key question is how did you pay e.g cheque, credit card etc?

If you paid by cheque you may be in a difficult practical position. Theoretically you could sue them for a refund plus any extra needed to source the items from elsewhere. However you might then have a large credit risk - they have your money while you are suing them and ultimately you may not be able to recover everything.

societys_child

Was this in-store?

What do their T&Cs say regarding when the contract is formed?

bafi

In store / paid over the phone.

T and c s say when money is paid.

ThumbRemote

Realistically you can't force them to supply the products to you. You could try small claims and so on, but it's going to take a long time and I suspect isn't worth the hassle or delays it would cause.

As such I'd say your best advice is to request a full refund. This may cause them to think again and sell to you at the original price, but if not then you'll be free to shop elsewhere.

[Deleted User]

And then make sure you shop around.., you'll probably find the item for something close to the price you paid, particularly if you look online.

pinkshoes

How much difference in price are we talking about?

shaun_from_Africa

pinkshoes wrote: »

How much difference in price are we talking about?

Just under £400.