Returning Unwanted Gift

TheZacDaddy

Hi all,
Hope you're well.
A friend of mine received an unwanted gift but has taken a few weeks (from date of purchase approx. 2 months) to decide she wants to exchange it for something else.
The product remains unopened, in the box.
The store has a 14 day returns policy.
Is there any way around this?
Many thanks :-)

Fosterdog

It would be down to the goodwill of the store. Some can be quite generous especially if the item is still current range and at the same price and she just want it exchanged rather than refunded.

If it now end of line, a price difference or not a very popular item then the chances of the agreeing are lower as they are then stuck with something that may not sell.

photome

What has the store said,

do you have the receipt

Pollycat

It's the person who purchased the gift who will have any rights, the friend has none.

2 months is a long time, especially considering the store has a 14 day return policy.

All the person who purchased the gift can do is ask - very nicely.

TheZacDaddy

Thanks all.
It's an IMac purchased directly from Apple.
Still current version.

vuvuzela

TheZacDaddy wrote: »

Thanks all.
It's an IMac purchased directly from Apple.
Still current version.

Highly unlikely, particularly as they will have no receipt and they weren't the purchaser. Selling it privately is likely her best option, Apple kit holds value quite well.

Pollycat

WOW!
Expensive gift to be held on to for so long before deciding it's not wanted.

Has the person who actually purchased the gift spoken to Apple?

photome

Why are we being drip fed info

What has apple said

Do you ( your friend ) have the receipt.

starnge to take 2 months to decide you don't want such an expensive gift , without even opening it

TheZacDaddy

Got the receipt.
She was going to use it for (home based) business but also family use.
Feels something more portable would be better - would've been happy with MacBook laptop but they're not playing ball - just saying it's past their 14 days.
Wondered if there were any statutory rights that covered her and allowed for exchange.

Pollycat

TheZacDaddy wrote: »

Got the receipt.
She was going to use it for (home based) business but also family use.
Feels something more portable would be better - would've been happy with MacBook laptop but they're not playing ball - just saying it's past their 14 days.
Wondered if there were any statutory rights that covered her and allowed for exchange.

As detailed earlier, any rights are with the purchaser, not the recipient of the gift.

You mentioned earlier

TheZacDaddy wrote: »

The store has a 14 day returns policy.

so presumably this was bought in store, not online.

The purchaser has no right of return for 'change of mind'.
It's different if the item is faulty.

Online purchases are different:
http://www.which.co.uk/consumer-rights/advice/i-want-to-return-something-bought-online

but it is still way outside the 14 days from receipt that you have to return the goods.
So even if it was purchased online, I guess your friend is stuffed.

Why on earth did she fanny around for so long before deciding it wasn't what she wanted?

vuvuzela wrote: »

Selling it privately is likely her best option, Apple kit holds value quite well.

Given the circumstances this ^^^^ is the best option.

vuvuzela

TheZacDaddy wrote: »

Wondered if there were any statutory rights that covered her and allowed for exchange.

Nope, not even for the actual purchaser of this as she's the recipient.