Has anybody had luck claiming PPI from their Next Online/Directory account?

k8willington

Hi all,

I have had a credit account with Next for nearly 6 years and I am looking to see if I have been paying any PPI against this credit agreement.

Does anybody have any success stories or advice to me on how I can go about starting a claim?

Many thanks.

Letssaveit

I wrote to them at the following address
Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT

(I am currently waiting to see if they still have my records, as I closed my account in 2007)

~Beanie~

k8willington wrote: »

I have had a credit account with Next for nearly 6 years and I am looking to see if I have been paying any PPI against this credit agreement.

Look at your statements to start with, if you did have PPI then it will show on there.

Letssaveit

Just found these contact numbers on the letter which might help
Complaint Resolution Management Team 0333 777 8715
Email: directory_complaintresolution@next.co.uk

bluep

I've had a next account for years and years - like over 15... when I called they said they had a way of checking if there had ever been PPI on the account and that there hadn't. This was just normal customer services agent though so I'm not sure if they would have been able to see all the way back.

Nasqueron

bluep wrote: »

I've had a next account for years and years - like over 15... when I called they said they had a way of checking if there had ever been PPI on the account and that there hadn't. This was just normal customer services agent though so I'm not sure if they would have been able to see all the way back.

PPI on an account like that is shown on every statement you ever had if you were charged it.

It's also possible for an account to have a couple of different numbers e.g. one with PPI, one without which would allow a team to see immediately if you had