British Gas Cancelled Annual Boiler Service

Janeynic

Hi all,

May I seek some opinions please on the outcome I should expect from my complaint of the following:

I have Homecare 200 with British Gas and originally called for my annual boiler service on 04/10/16; I was after given an appointment 7 weeks away but a week before it was due British Gas called me up and cancelled it.

Flash forward to today, I am on my 4th cancelled appointment and the new appointment being offered for 18/03/17 - 5 months after my first phone call.

Unconvinced the appointment in March will go ahead I've called BG, cancelled my contract and filled a complaint.

I expect British Gas to refund what I have paid since September on this contract, but I feel as though this does not go far enough. British Gas in my opinion have been unreliable; inadequately resourced; inconveniencing; and unintelligent - I have been getting increasingly irate yet there are no notes to say I am a 4 x cancelled customer.

Does anyone here have a similar experience of cancelled appointments, and any advice of what to expect (push for) from my situation?

Many thanks
Janeynic