Does loyalty matter in house insurance

fusewire

I have been with the same house insurer for many years, but I am thinking of changing. But before I do It made me wonder if loyalty would matter much if a claim was made that may be borderline. Or if insurers would be more sympathetic towards a claim made by a loyal customer. If I thought that loyalty would make a difference I would stay with them.

Quentin

Loyalty doesn't count these days.


Generally they treat loyalty by charging you more than they do "disloyal" people who are tarts and move every year to get the cheapest deal plus fresh cashback.


But shop round and if you discover its cheaper elsewhere for the same cover then go back to your present company and see if they will match or better the deal.

csgohan4

No NO no


Get on a comparison website and get the best deal and make sure you look at the T+Cs to ensure the exclusion criteria is suitable for you.


Loyalty doesn't pay. They are not going to cover you for extra things fee of charge

agrinnall

FutureGirl

Your policy tells you what is and isn't covered. It's a contract.

It would't be fair to their other customers if they cover a claim for you because you've been with them for a few years, but wouldn't for them.

dacouch

FutureGirl wrote: »

Your policy tells you what is and isn't covered. It's a contract.

It would't be fair to their other customers if they cover a claim for you because you've been with them for a few years, but wouldn't for them.

It used to happen all the time

Manxman_in_exile

Loyalty to an insurance company is a bit like turkeys voting for Christmas.


Like most punters we always used to just renew home and contents insurance (moronic, I know). Then a few years ago I had a query about some maintenance/repair work and was wholly unsatisfied at our then insurance company's response. At the next renewal date I had the intelligence to do a bit of research and found a different insurer who would give exactly the same cover for half the premium of the existing insurer.

irishkerryblue

I have to disagree strongly with all of the above. Loyalty does matter if you move company and want to use the Legal Protection Cover for advice and help. I entered into a contract for services in 2013. I switch cover each year for a better deal. In 2016 when the contract for services ended and I noticed an error and refused to pay the bill I asked for help through the legal cover bolt on.
Only to be told as I didn't have a Direct Line policy when the contract was originally signed in 2013 then they wouldn't advise or represent me in this dispute.
So does loyalty count ???
Yes it does and it has cost me, should we say around £2500 pounds.
If I had stayed with the same insurer then no problem I could have had full legal advice and representation.
Think before you switch !!!! a few pounds here and there may cost you a lot more in the long run.
Why has MSE not highlighted this ? Is it because it would challenge the media message on shopping around . Ruin the attention grabber headline.

FutureGirl

irishkerryblue wrote: »

I have to disagree strongly with all of the above. Loyalty does matter if you move company and want to use the Legal Protection Cover for advice and help. I entered into a contract for services in 2013. I switch cover each year for a better deal. In 2016 when the contract for services ended and I noticed an error and refused to pay the bill I asked for help through the legal cover bolt on.
Only to be told as I didn't have a Direct Line policy when the contract was originally signed in 2013 then they wouldn't advise or represent me in this dispute.
So does loyalty count ???
Yes it does and it has cost me, should we say around £2500 pounds.
If I had stayed with the same insurer then no problem I could have had full legal advice and representation.
Think before you switch !!!! a few pounds here and there may cost you a lot more in the long run.
Why has MSE not highlighted this ? Is it because it would challenge the media message on shopping around . Ruin the attention grabber headline.

You already posted this and got advice on your situation.

You would have been covered, if you went to whoever your legal policy was with in 2013.