Help, advice on promotions needed

crispo99

Hi,

Apologies if this is in the wrong section

I bought 2 Neff kitchen appliances that had a promotion for a combined £250 credit for a grocery 'card'. Total price of appliances was £1200

They were bought 30th Nov 2016, delivered a few weeks after that

I didn't realise there was an expiry date to them, or assumed that if there was one, it wouldn't be so soon. I tried to redeem them today

Neff customer services aren't answering the phone, but i spoke to the 3rd party company who process the promotion and they said that Neff have instructed them not to process any more

My Question: what rights do i have to pursue Neff for the promotion?

I didn't see any mention of the expiry date, no promotional material was included in the box. The offer was on the retailers website (AO)

Thanks for any suggestions

[Deleted User]

You say there was no mention of an expiry date, but surely there was on the actual voucher/card?

I can't see you getting any further with this if you just "assumed" the expiry date would be later. It was your own responsibility to check.

crispo99 wrote: »

My Question: what rights do i have to pursue Neff for the promotion?

None that I can see. However, nothing to stop you approaching them anyway.

fleshandbone

It sounds like you have missed the boat and will have to accept that you was at fault for not checking.