Parking Eye Letter Before Court

boggy19

My partner has recently received a letter before court claim from parking eye dated 24 Jan 17. In it they state:

"On the 09 January 2017 we notified you that, as the registered keeper of this vehicle, you have become liable for this parking charge notice, which concerned a breach of the terms and conditions at whiteley shopping centre (east) Fareham, on the 30 Nov 2016."

We never received the PCN to which they refer and this is the first correspondence that we have received!
They then go not to say that we cannot appeal to POPLA due to the fact that the 28 day appeal period has expired. Is it still possible to try to appeal to parking eye in order to get a POPLA code? If so, any help with the wording would be gratefully received.

Thanks

Fruitcake

Send the BPA template in blue from the Sticky thread for NEWBIES, adding that since this is the first communication the keeper has seen, you consider it to be a Notice to Keeper.

Do not reveal the driver's identity. Copy and paste the appeal exactly as it is and just add what I have suggested above.

No doubt parking lie will reject the appeal, but you can show a judge you tried to be reasonable should it get to court.

Coupon-mad

Actually you will also need to email the Enforcement Team as they don't see appeals and they are gearing up to issue a court claim and will have no idea if you appeal, not in time, anyway. I would do the appeal as suggested (attaching receipts) but also email:

enforcement@parkingeye.co.uk

...and tell them you have never seen the PCN which was not served, but the driver (do not name nor imply who) was a genuine customer and it was busy before Christmas. Attach receipts or a Bank statement from spending that day - the statement will show it on the next working day or so, which is normal.

If the driver/passengers can prove spending of over £30 it's possible PE will cancel it and you will avoid the pathetic harassment of a court claim.

AND complain to the retail park and Store Managers but make sure you contact PE as well, by email, urgently. This is your last gasp chance to get this cancelled and PE do cancel LOADS at this stage - be quick.

Please don't just reply 'I have no receipts'. Hate it when people skim read and then roll over thinking they have no case due to no receipts. That is NOT a reason not to complain so be very proactive...whatever evidence you have.

boggy19

Thanks for your comments. I have sent an email to the enforcement address and an appeal via the parking eye website. Meanwhile I will trawl bank statements etc to try and find any evidence of purchases made at that time.