Advise on PPI claim

Nasqueron

Amykyle30 wrote: »

Hi,

Question I had three loans about ten years ago with welcome finance, two of which were paid off in full. The third has always been disputed, they say I still owe them money, but I disagree. I went through a claims company to see if I had insurance on the three loans. The one which they say is outstanding did but they said they were applying the money to the outstanding balance. I haven't signed any acceptance offer. The other two they have just written to me about and have said that there was ppi on these too - 1800 but they are going to put this amount towards the other loan that they say is still outstanding. Are they allowed to do this? I would have that because they are separate that they couldn't and I don't trust that company one bit.

Yes they are allowed to offset PPI refunds against unpaid debts. You will have to prove you did pay it (remember if there was an issue paying, money may have been written off or interest not applied so even if it's statute barred, they can still offset it).

Unfortunately as MI says the claims firm will now bill you for their chunk of the refund even if you didn't get a penny.

This would be a case for the legal ombudsman to try and get out of the fees given they should have checked if you were in debt / dispute and if so not proceeded as you'd not see a penny

http://www.legalombudsman.org.uk/cmc/

hnn2210

Just read all your comments.
I filled out an online form on Facebook’s Spring pleasant, with my name, date of birth, postcode&address to check if I had any PPI. Then realised that spring pleasant is actually The Claims guys!
Does this mean I am now committed to using them if I were to have any PPI, am I contractually bound yet? Can I still claim PPI myself?
When does it become formal contract?
The stories on this forum is very worrying.
Thank you in advance for any information.