Punished for DMP

grant1wish

Hi all,


Just wanted to update you. I emailed the CEO of HSBC directly. I got a response very quickly that they would look in to it. I based my letter on post #8 above, just doctored it to suit my situation.


Anyway three weeks later I got a letter through stating that despite HSBC not breaking any rules and working to the current requirements they would backdate it to 6 months after the start of the DMP!


I have actually checked, and they have defaulted it to Nov 2012, when I first started the DMP, so this will disappear in a couple of months, instead of 24 months time!


What a result.


thanks to everyone on this who has helped me.


G1W