Undercharged. Rights?

pinkshoes

If the shop has evidence that your friend knew what the price was, then legally I believe they would have 6 years to chase the debt.

I *think* they would need to prove that the person knew the correct price. E.g. It was labelled as £5000 and not £500.

To be honest, if they paid £4500 instead of £500, then they would be able to argue in court it was an agreed discount, but at that price, quite clearly it was a mistake, so the best thing to do is immediately notify the shop of their error and pay the balance.

Al_Ross

Did you get a receipt for it and what price was on it ?

eddddy

Merchant CC receipts often show the full CC number (whereas the cardholder's copy only shows the last 4 digits).

Assuming the shop realises their error, I would expect that they would find the receipt and put the £4500 through as a keyed-in (cardholder not present) transaction.

Something similar happened to me in the past.


Your friend could still challenge the £4500 charge - but if they claimed to the CC company not to owe the money, when they knew they did, that would be fraud.

shaun_from_Africa

eddddy wrote: »

Assuming the shop realises their error, I would expect that they would find the receipt and put the £4500 through as a keyed-in (cardholder not present) transaction.

I thought that for a cardholder not present transaction, the ccv number shown on the card needed to be entered before it would be approved.

cliffjb

Hi all, many thanks for all your responses, I shall pass on accordingly. Cheers!

Valli

cliffjb wrote: »

Hi there, a friend of mine has just bought an item in-store which was advertised and sold at £5,000. This was run through the till/card machine at £500 and duly paid for but we only noticed this after making payment and leaving the store. Does anyone know what the legal situation regarding this is, ie. underpayments, etc.?

Seriously? Your friend keyed in the PIN without checking? Mind you it's dark under the bridge, maybe he/she was dazzled by the lighting in store!

If it's genuine, and your friend is genuinely of the belief that any action other than coughing up the underpayment is in any way acceptable then maybe you need nicer friends. With morals.

fleshandbone

Your friend needs to contact the jeweler and pay the balance without further delay.

shaun_from_Africa

Valli wrote: »

Seriously? Your friend keyed in the PIN without checking? Mind you it's dark under the bridge, maybe he/she was dazzled by the lighting in store

Even if you looked at the PIN pad, you would be expecting to see £5000.00 and it's not beyond the realms of possibility that if it actually showed £500.00 the error may not be noticed.

[Deleted User]

cliffjb wrote: »

Incidentally, it was an independent jeweller..

That's far too much money for them to lose, then.

I would expect someone to lose their job over such an error (if it is discovered) and it might even have even greater consequences for the business in general.

Like others here, I'm sceptical though....

Valli

shaun_from_Africa wrote: »

Even if you looked at the PIN pad, you would be expecting to see £5000.00 and it's not beyond the realms of possibility that if it actually showed £500.00 the error may not be noticed.

Fair comment...but checking the amount before you approve the transaction is the way to go. But then, I have heard tell that there are people who never check their bank statements, either:eek: