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IPhone 6 Plus - #bendigate

iphone6 plus purchased 18 mths ago from Car phone Warehouse
Mobile Network provided by EE for 2 years.
After 18 mths Product becomes faulty due to phone and inside contents 'bending'.
Under Consumer Protection Rights Act 2015, who is at fault and in breach of contract? Is it:

* Car phone Warehouse
* EE
* Phone Manufacturer - Apple

Any advice much appreciated. Regards

Comments

  • mije1983
    mije1983 Posts: 3,665 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Name Dropper
    Your consumer rights are with the seller (so Carphone Warehouse).

    However after 18 months they may well ask for a report to say the fault is inherent not down to wear and tear or misuse. Anecdotal evidence of other 'cases' of bending on the internet is not usually accepted as proof of a fault.
  • BikingBud
    BikingBud Posts: 2,789 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Why would anybody consider the liability lies with someone other than themselves?
    Your life is too short to be unhappy 5 days a week in exchange for 2 days of freedom!
  • TadleyBaggie
    TadleyBaggie Posts: 7,050 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Claiming it spontaneously bent is likely to be rejected, it takes some external force. Apple have never officially admitted this phone was prone to bending, although they did strengthen the case for the 6s Plus.
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