Vodafone ..Is this correct?

another_casualty

On 2nd Feb ,I had a feeling that my latest 24 month contract
expired. I tried to get information from the Vodafone app . This turned out to be worse than useless , as they didn't recognise me and in the end I decided to go for live chat . Fair enough . So..
Got into conversation . Contract expires on 2nd Feb . (Exactly same day). I asked why I wasn't informed about this .
Apologies but no idea . Then asked what's the procedure for cancellation ,as my time is up. Then ..the blasted screen froze !

So ,I got another advisor on live chat . Had to go through everything again, in spite of explaining the above .
I now find that : upgrade due in May . Contract ends in July .
How can this be ? I received the Then new phone deal on way to hospital on 2nd Feb 2015.
I tried going sim only back in October , but if I put the new sim in ,and not read the enclosed letter, my phone no. Would've changed .
So , I'm stuck with Vodafone until July . Is it true I can keep same mobile no. If I leave them?'
Thanks

Mr.Generous

You can take your number I still have my first Vodafone number after half a dozen network changes. As to the rest log onto your account and look at your contract.

Vodafone

Hi another casualty,

So that we can take a look into this for you, email us via form here.

To access the form you'll need to enter the code WRT165.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and we'll check we've received it.

Thanks,

Sukhi
Social Media Operations
Vodafone UK