Miele - not as good as everyone says.

barrygardner

Hi,

My trusty Hotpoint died after 9 years of service. After rummaging around for advice I decided an paying the extra and getting a reliable Miele WT2670 washer/dryer. I bought it from kitchenscience.co.uk and let me emphasise that none of my problems have been their fault.
The machine arrived and after plumbing it in we had about 20 hours use out of it after which it began tripping the ring circuit. As per the instructions in the manual I phoned Miele who dispatched a technician. 7 days later and after just under an hour he pronounced the machine to be healthy and that our fuse box must be at fault. He wasn't interested in any kind of discussion over this, like my Hotpoint didn't trip the circuit, his priority was to move onto the next job. We got an electrician in that same day who said - nope the sockets, circuit and fusebox are fine - it's your machine "I was going to buy a Miele, I won't now".
After much phoning of Miele - they never call me back - we arranged a new technician to visit this coming Thursday, I don't know why, I pointed out that as we've not been unable to use this machine since Aug28th, I would rather have a replacement so that at least we don't waste any more time over this. Can't be done apparantly, ho-hum.
I wrote the the MD over a week ago - no response and I don't expect there will be.
I've decided Miele are crap and don't care about customer service. I don't know where they get their reputation from.
One phone call to Kitchenscience.co.uk and they are going to send out a replacement this week. Should have done that in the first place.

Barry

home_alone

I suppose it had to happen one day but this is the first time I have seen someone not happy with their Miele.

gary

adandem

You've made me wary as I would have had one when we come to replace ours.

However, that said I've always had Hotpoints and the one I have now has been a pile of pants tbh, I would never have another:o

maypole

Well your contract is with the shop where you bought the machine. Get back to them, write to them don't phone and keep a record.